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Director - Guest Service
2 weeks ago
Operational
- Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel.
- Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
- Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
- Ensures strict control of room keys for guests and other departments
- Conduct frequent and thorough inspections together with the Housekeeping Manager.
- Maximizes room sales and revenues for the hotel
Guest Service
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
- Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor’s standards.
- Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
- Greet and assist at the check in of guests
- Ensure a speedy telephone and message service at all times for guests
- Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
People Management
- Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
- Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
- Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
- Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development
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Director - Guest Service
7 days ago
Chennai, Tamil Nadu, India Accor Full timeCompany Description "Why work for Accor? Job Description Operational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel. Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to...
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Director - Guest Service
4 weeks ago
Chennai, India AccorHotel Full timeJob DescriptionOperational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel.Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informedWork closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for...
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Director - Guest Service
4 weeks ago
Chennai, India Accor Full timeCompany Description "Why work for Accor? Job Description Operational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel. Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to...
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Assistant Manager
2 weeks ago
Chennai, India IBIS Full timeJob DescriptionJob DescriptionDepartment:Food & Beverage ServiceDesignation:Assistant Manager- Guest ServicesReports To:Director Guest ServicesPrime Function:Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.Establish and maintain seamless co-ordination & co-operation with all departments of...
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Assistant Manager
4 weeks ago
Chennai, India IBIS Full timeJob DescriptionJob Description Department : Food & Beverage Service Designation : Assistant Manager- Guest Services Reports To : Director Guest Services Prime Function: Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.Establish and maintain seamless...
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Assistant Manager
4 weeks ago
chennai, India IBIS Full timeJob DescriptionJob Description Department : Food & Beverage Service Designation : Assistant Manager- Guest Services Reports To : Director Guest Services Prime Function: Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Accor Full timeCompany Description "Why work for Accor? Job Description As a Guest Service Associate, you will play a pivotal role in delivering personalized service and creating unforgettable experiences for our guests at Fairmont Mumbai. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our hotel....
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Assistant Manager
4 weeks ago
Chennai, India Accor Full timeCompany Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The...
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Assistant Manager
5 days ago
chennai, India Accor Full timeCompany Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed...
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Assistant Manager
3 weeks ago
Chennai, India Accor Full timeCompany Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Mercure Chennai Sriperumbudur Full timeCompany DescriptionJob PurposeThis position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.Reporting To Front Office ManagerKey InteractionsInternally Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India NOVOTEL Full timeJob DescriptionPrime Function:Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards.Any matter which may affect the interests of hotel should be brought to the attention of the ManagementPeople ManagementRespond to customer...
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Guest Service Associate
4 weeks ago
Chennai, India IBIS Full time**Job Description**: **Department : Food & Beverage Service** **Designation : Guest Service Associate** **Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager** **Prime Function**: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by...
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Guest Service Associate
3 weeks ago
Chennai, India ibis Chennai City Centre Full timeJob Description **Job Description**: Department : Food & Beverage Service Designation : Guest Service Associate Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager Prime Function: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Accor Full timeCompany Description Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. •An opportunity to be with world's preferred hospitality company. •Captivating and rewarding experience working along side passionate professionals Range of exclusive Heartist Benefits...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Novotel Chennai Sipcot Full timeCompany Description Accor_ is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. An opportunity to be with world's preferred hospitality company. Captivating and rewarding experience working along side passionate professionalsRange of exclusive Heartist BenefitsJob...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Novotel Chennai SIPCOT Full timeJob Description: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.ü Responsible for usage of all...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India IBIS Full timeCompany DescriptionIbis Chennai City CentreJob Description:Department : Food & Beverage ServiceDesignation : Guest Service AssociateReports To : Team Leader - F & B Service/ Restaurant & Bar ManagerPrime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India ibis Chennai City Centre Full timeJob DescriptionJob Description:Department : Food & Beverage ServiceDesignation : Guest Service AssociateReports To : Team Leader - F & B Service/ Restaurant & Bar ManagerPrime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as...
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Guest Service Associate
7 days ago
Chennai, Tamil Nadu, India Mercure Chennai Sriperumbudur Full timeCompany DescriptionJob PurposeThis position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards of cleanliness and presentation.Reporting to Housekeeping ManagerKey InteractionsInternally Engineering Finance Front Office F&B Kitchen...