.Net Production Support Engineer

4 weeks ago

BangaloreChennaiHyderabadPune, India ADVANSOFT Full time

Net Developer with support experience must (Look for support candidate with developer experience)No Female

Exp : 5-12yrs

NP : Immediate to 30days

Location : Pune, Hyderabad, Bengaluru, Chennai

Shift : Mostly rotational shifts and allowances will be provided as per policy.

Job Description :

- Lead Application maintenance and operations support related to Application Hosting, Backup, Data Loads etc.

- Review Application issues, Monitoring and logging, Performance, Availability, etc.

- Maintain schedules, plan the activities, release deployments, communicate to the relevant stakeholders.

- Provide command center communications, own communication for production issues and including improvement opportunities

- Possess Deep understanding of how the systems work and perform troubleshooting, responding to assistance requests and handling technical issues.

- Able to identify root cause of technical issues and provide solutions.

- Develop and maintain documentation for support processes and procedures

- Prepare shift rosters and on-call rotation for after-hours support, maintain accurate L2 on-call list.

- Handle escalations and serve as the POC for SLA reporting

- Identify and implement potential process improvements and automation

- Must have 8+ years previous experience in a technical support role and possess strong interpersonal skills.

- Must hold a degree in Computer Systems/, IT or any other related fields

- Certified in ITIL - Foundation, Azure fundamentals

- Must have knowledge of IT platforms and programming languages including Oracle, .Net, Java, Dell Boomi, Tableau, Python, R, SharePoint


- Monitoring tools is major . Any tools like Tidal, Batch monitoring , Unix and Python and Azure Cloud experience Nightly Batches, arranging Brindge calls, Traiging, sending Notifications and Status Emails, FTP and SFTP

Looking for L1 and L2 support, look for Dev profiles with production support flavor with in their projects they will mention, worked on production fixes and Change requests

We need people who have at least 1 project or 3yrs of development + bug fixing experience and any monitoring.

(ref:hirist.tech)

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