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Service Assurance Head
2 months ago
Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.-
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance-
Identify and Deploy Measures to Improve Service Levels-
Develop & Nurture Relationships with relevant people at Client Organization.-
Identify opportunities to shore up recurring revenue opportunitiesSkills Required-
Customer Focus and Customer first attitude-
Reasonable Commercial, process and Business Awareness-
Perseverance and go getter attitude.-
Collaborative relationships building & working-
Effective Communication and Impact-
Self-Management and Personal Development.Educational Qualifications-
Engineering degree with MBA (Desirable) or Diploma / Engineering degree.Work Experience-
12 years of technical operations and Customer Facing experience.
