Customer Support Executive Voice

2 days ago

Gurugram, India Upskill Academy Full time

We're hiring Customer Support Executives to handle customer queries in a domestic voice process. Strong communication skills in English and Hindi are a must.

Requirements:

  • Qualification: Graduation mandatory
  • Experience: Freshers & experienced candidates welcome
  • Skills: Excellent verbal & written communication in English & Hindi

Job Details:

  • Shifts: 24/7 Rotational (6 days working, 1 weekly off)
  • Female Shift Window: 7 AM – 8 PM
  • Interview Process: HR Round → Ops Round → Versant → Client Round
  • Cab Facility: Not available

Roles & Responsibilities:

  • Handle inbound and outbound customer calls professionally and resolve queries effectively.
  • Provide accurate information about products, services, and policies.
  • Record and update customer interactions in the system.
  • Escalate unresolved issues to the appropriate department when necessary.
  • Ensure a positive customer experience by maintaining empathy, patience, and professionalism.
  • Achieve daily/weekly call handling targets and quality benchmarks.
  • Adhere to process guidelines and company policies at all times.

Job Type: Full-time

Pay: ₹20, ₹26,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

Speak with the employer

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