Director - Omnichannel Operations, Quality and Governance
2 days ago
Job Title: Director: Omnichannel Operations - Quality and Governance Career Level: F Accountabilities: As the Director, you will set the vision and standards for omnichannel quality assurance and governance. You will encourage and empower teams to achieve outstanding quality levels while encouraging a culture of continuous improvement and accountability. Your responsibilities include supervising quality operations across regions and business divisions, partnering with delivery teams to ensure consistent, compliant, and high-quality omnichannel experiences. Essential Skills/Experience: Bachelor’s degree or above in relevant area A minimum of 12+ years of experience associated with supporting large organizations in a role associated with operations delivery or quality management Knowledge of Omnichannel enabling technology MarTech (Marketing Technology) platforms and how they are leveraged to enable various aspects of customer experience Experience leading a crossfunctional team of resources that work towards a common objective Defining and/or delivering various elements of digital, multichannel, or omnichannel marketing campaigns Shown leadership and coordination of resources to deliver in line with a single cohesive strategy Project Management including risk mitigation & planning associated with sophisticated programs Understanding key concepts associated with Content, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization Ability to interpret data from A/B and Multivariate testing; device and cross-browser testing; usage of automated testing tools Experience serving in Commercial Operational function within a Healthcare/Pharmaceutical company Excellent collaborator management and communication skills, with the ability to influence and present to senior leadership. Diligent with outstanding interpersonal and project management skills. This function requires strong leadership and ability to collaborate across the organisation within business services, PODs, Vendors, IT and regional in-market teams. Desirable Skills/Experience: Pharmaceutical marketing/testing/measurement experience Experience with audience/personalization platforms (, Tealium Audience Stream) Experience with testing tools like Selenium, device clouds Experience with JIRA and Confluence Knowledge or understanding of the following tools: Confluence, DevOps/GitLab (CI/CD), ServiceNow (SNOW), Salesforce (Sales/Service/Marketing/Data Cloud), Veeva CRM, Adobe Experience Cloud, Tealium Audience Stream, AWS, Tagging and attribution tools. AstraZeneca offers an environment where you can delve into intellectually stimulating work that keeps you engaged every day. Join a versatile distributed team that powers AstraZeneca to better serve patients. We demonstrate exciting new technology and digital innovations to accelerate our evolution, strategically looking ahead to new challenges. With countless opportunities available, this is the place to build an outstanding reputation while chipping in to something bigger. Ready to make an impact? Apply now to join AstraZeneca's diverse team Date Posted 18-Nov-2025Closing Date 27-Nov-2025
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Chennai, India AstraZeneca Full timeJob Description Job Title: Manager - Omnichannel - Strategic Operations Career Level: D3 Introduction To Role Are you ready to make a meaningful impact on patients lives through your work AstraZeneca is seeking a Strategic Operations Manager to join its Global Commercial Services team. This role is perfect for a highly organized and proactive professional...
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Chennai, Tamil Nadu, India AstraZeneca Full timeJob Title Manager - Omnichannel - Strategic Operations Career Level D3 Introduction to role Are you ready to make a meaningful impact on patients lives through your work AstraZeneca is seeking a Strategic Operations Manager to join its Global Commercial Services team This role is perfect for a highly organized and proactive professional who grows with...
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Athenahealth Technology
15 hours ago
Chennai, India athenaHealth Technology Private Limited. Full time- Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.- We are looking for a Director Client Services to join our Customer Care team within our Customer Success division.- Your job will be to execute on the Customer Care strategy by driving accountability through KPIs for customers as...
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Director, Data Quality
5 days ago
Chennai, India Krea University Full timeDirector – SIAS Outreach & Admissions Department: SIAS Outreach & Admissions Work Location: Chennai/ Sri City Experience: 10+ Years of Experience Master’s degree or equivalent degree from a premier institution Position: Full-time The Director of Outreach and Admissions strategically recruits, enrolls, and retains a diverse and qualified student body by...
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Board & Governance Coordinator
6 days ago
Chennai, India NKT Cables-china Full timeBoard & Governance Coordinator Coordinate board operations with precision and integrity Do you want to be part of a global organization that supports the green transition? At NKT, we are looking for a detail-oriented and motivated Board & Governance Coordinator to support our Board Office & Corporate Law team. This is a unique opportunity to contribute to...
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Board & Governance Coordinator
7 days ago
Chennai, Tamil Nadu, India NKT Full time ₹ 12,00,000 - ₹ 24,00,000 per yearBoard & Governance CoordinatorCoordinate board operations with precision and integrityDo you want to be part of a global organization that supports the green transition? At NKT, we are looking for a detail-oriented and motivated Board & Governance Coordinator to support our Board Office & Corporate Law team. This is a unique opportunity to contribute to the...
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Associate Director/Director
2 weeks ago
Chennai, Tamil Nadu, India Qburst Technologies Pvt Ltd Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Description Experience: yrs Location:India - Trivandrum India - Cochin India - Calicut India - Koratty India - Chennai India - Bangalore India - Noida We are seeking an experienced Digital Marketing Senior to lead and scale QBursts digital marketing and MarTech practice, driving innovation across analytics, automation, and omnichannel...
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Project Director
6 days ago
Chennai, India Crazy Solutions Full timeProject Director MBA and B.E. / B.Tech. / MCA / MSc / MS in Information Technology or Computer Science or Software Engineering or Software Systems or ECE.Minimum 15+ years of experience as program manager/project manager for IT implementation projects/software development/IT Systems project/ERP Systems5 e-governance and related project implementation...
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Director – Operational Quality, PBL
2 days ago
Chennai, India 923 FLSmidth Inc. Full timeKey Responsibilities Strategic Leadership Develop and lead the company’s Operational Quality Vision aligned with business objectives for safety, delivery, cost, and performance. Define and implement a Quality Excellence Roadmap to transition from inspection-based quality to process-integrated quality . Build a continuous improvement culture using Lean Six...
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Delivery Director
2 weeks ago
Chennai, India Grid Dynamics Full timeGrid Dynamics is looking for a Delivery Director, who will take the leadership of a team of high-performing, motivated engineers.Delivery Director works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. The Delivery Director is responsible for making sure that services are being seamlessly delivered...
