L3 Desktop Engineering SME
1 month ago
Job Role - L3 Desktop Engineering SME (SCCM Application packaging and Application deployment )
Experience Range: 5 to 10 years
Job Locations: Pune, Bangalore, Mumbai
Job Description
Must Have
- Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
- Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents
- Troubleshooting and resolving hardware and software issues remotely to help end-users
- Assisting end-users to set up accounts and install applications for a seamless onboarding experience
- Establishing network configurations to guarantee ideal application performance
- IT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysis
- Giving users step-by-step instructions for resolving technological issues
- Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams
- Documenting and recording error reports and keeping track of performance indicators
- Collaborating with on-site technicians and customer support teams
- Staying updated with the latest technologies and software updates
Roles/ Responsibilities
- You possess a comprehensive understanding of the Windows, Linux, and Mac OS environments
- You are proficient with helpdesk and remote desktop programs like Freshdesk and Zendesk
- You have an advanced understanding of IT setup, hardware, and software
- You have an exceptional aptitude for identifying and prioritizing IT issues
- You possess extensive knowledge of handling IT issues for clients
- You have proficiency in tracking performance indicators and documenting processes.
- You are able to provide critical application feedback to IT developers
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L3 Desktop Engineering SME
1 month ago
india Tata Consultancy Services Full timeTCS is Hiring for L3 Desktop Engineering SME (SCCM Application packaging and Application deployment) Location- PUNE, MUMBAI, Bangalore Experience- 5 to 10 years Job Description- • Application packaging and Application deployment • Administer and troubleshoot SCCM Platform and roles. • Designing, Planning, and Implementing System Center...
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L3 Desktop Engineering SME
1 month ago
india Tata Consultancy Services Full timeTCS is Hiring for L3 Desktop Engineering SME (SCCM Application packaging and Application deployment) Location- PUNE, MUMBAI, Bangalore Experience- 5 to 10 years Job Description- • Application packaging and Application deployment • Administer and troubleshoot SCCM Platform and roles. • Designing, Planning, and Implementing System Center...
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india Tata Consultancy Services Full timeJob Role - L3 Desktop Engineering SME (SCCM Application packaging and Application deployment )Experience Range: 5 to 10 yearsJob Locations: Pune, Bangalore, MumbaiJob DescriptionMust HaveProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical...
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