Business Process Re-engineering
4 weeks ago
Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.
MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.
Website: Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception: 2011
We are seeking a motivated and detail-oriented individual to join our team as a Business ProcessRe-engineering - Sr. Analyst/Lead. In this role, you will play a key part inoptimizing our HR processes , driving operational excellence, and fostering a culture ofcontinuous improvement within the organization. You will utilize yourexpertise in business process analysis and redesign to enhance efficiency, effectiveness, and compliance across HR functions. Additionally, you will collaborate with stakeholders todesign standard operating procedures (SOPs), identify improvement opportunities , and implementinnovative solutions to streamline HR operations.
Key Responsibilities:
- Process Analysis and Redesign: Analyze existing HR processes to identify inefficiencies, pain points, and areas for improvement. Utilize process improvement methodologies such as Lean Six Sigma to redesign processes, enhance efficiency, and ensure compliance with regulatory requirements.
- HR Domain Knowledge : Leverage your knowledge of HR domain practices, policies, and regulations to design and implement optimized processes. Collaborate with HR stakeholders to understand business requirements and translate them into actionable process improvements.
- Standard Operating Procedures (SOPs): Design and document standard operating procedures (SOPs) for HR processes, ensuring clarity, consistency, and compliance with organizational standards. Regularly review and update SOPs to reflect changes in business requirements or regulations.
- Operational Excellence : Drive operational excellence within the HR function by implementing best practices, standardizing processes, and establishing key performance indicators (KPIs) to measure process performance. Identify opportunities for automation and digitization to improve efficiency and reduce manual effort.
- Continuous Improvement Mindset : Foster a culture of continuous improvement within the HR team by encouraging feedback, soliciting ideas for process optimization, and implementing improvement initiatives. Actively participate in brainstorming sessions and process improvement workshops to generate innovative solutions.
- Communication and Collaboration: Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates on process improvement initiatives, and solicit feedback. Collaborate with cross-functional teams to ensure alignment of HR processes with overall business objectives.
- Bachelor's degree in HR management, business administration, or a related field.
- 4 to 6+years of experience in business process analysis, redesign, and improvement, preferably with exposure to HR processes.
- Strong knowledge of HR domain practices, policies, and regulations.
- Experience designing and documenting standard operating procedures (SOPs) for business processes.
- Demonstrated ability to drive operational excellence and foster a culture of continuous improvement.
- Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at all levels.
- Analytical mindset with the ability to identify process improvement opportunities and propose innovative solutions.
- Proficiency in Microsoft Office suite, with advanced skills in Excel, PowerPoint, and Visio.
- Experience with process modeling and simulation tools is a plus.
- Certification in Lean Six Sigma or other process improvement methodologies is desirable.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
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