Technical Writer

2 hours ago


Bangalore City, India Exxat Full time
Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences. We’re looking for a technical writer or a product documentation person who embodies both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about communicating what the product is capable of by crafting comprehensive, accurate, approachable content for users, administrators, and developers. You enjoy digging into what your audience needs to know to succeed and write content that clearly illustrates the "why" and not just the "how." You must thrive on working collaboratively with SMEs and other writers to develop phenomenal global level technical content.

What you’ll do:

Understand the Exxat products in depth and with hands on experience to produce intuitive user guides or online help to enable the customers to get the most out of the products Produce best in class config guides that become the go to bible for anyone who wants to configure or set up the Exxat products, and onboard the customers Produce trouble shooting guides that enable the support team to debug issues and fix it without needing to contact a product manager or engineering expert Create innovative ways of content consumption like short videos;

FAQ documents, context sensitive inline help content etc that can enable the customers, partners and employees learn and use Exxat products better Deliver release notes with every release and keep the rest of the documents up to date Collaborate with product managers in India, product innovation & SMEs from US and engineering teams in India to learn and create quality content Review & approve grammar of ‘Validation/confirmation messages/announcements/menu names etc Plan the schedule of documentation updates by understanding the business needs Set up best practices for documentation along with identification of the right tools as required to produce quality documentation Assist in producing other forms of product documents like training content

Who you are: 4-8 years of experience in producing documentation for a technical audience. Experience in technical writing, product documentation, or online helps guides Bachelor’s degree or master’s in language, literature, English etc is a plus Passionate about acting as a user and knowing technical products in depth to create good quality content Flexible, agile and detail-oriented crisp writer who loves procedural writing, structured guides, with clean screenshots Progressive writer with R&D mindset who loves experimenting with newer mechanisms of content creation and distribution like videos, short videos, in app guides etc Excellent communication skills;

collaboration skills and the Writer’s mindset

Your Career Path:

You will join in as an Individual contributor and can grow unto an expert technical writer who will be the functional expert to review other’s content or delivers complex content or can also grow up to becoming a lead/manager and have junior tech writers reporting to him/her eventually.
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