Executive- Claims

3 weeks ago

Gurugram, India AegisCovenant Full time

About Us:AegisCovenant is a fast-growing InsureTech company founded in 2020, specializing in two-wheeler insurance management and roadside assistance (RSA). We are committed to transforming the industry with innovative technology, simplifying processes, and delivering exceptional service to our dealers and partners.

Job Overview: We are seeking a proactive and detail-oriented Executive – Claims to join our Gurgaon Head Office. The role involves handling motor claims intimation, follow-ups, and coordination with insurers, dealers, and customers to ensure timely closure of cases. The ideal candidate should possess good communication skills, an eye for detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

1.Manage motor insurance end to end claims intimation process efficiently.
2. Conduct regular follow-ups with insurers, dealers, and customers to ensure smooth claim settlement.
3. Handle inbound and outbound customer calls related to claims and provide timely updates.
4. Coordinate with internal teams to resolve discrepancies and escalate issues wherever necessary.
5. Maintain proper documentation and records of claims in line with company standards.6. Ensure compliance with regulatory requirements and company policies during the claims handling process.
7. Provide a high standard of customer service by addressing queries and guiding customers through the claim lifecycle.
8. Assist in preparing MIS reports and trackers for management review.

Skills & Qualifications:

  • Strong verbal and written communication skills (English & Hindi preferred).
  • Knowledge of the motor insurance claims process is an added advantage.
  • Good coordination and follow-up skills.
  • Ability to multitask and handle pressure situations with professionalism.
  • Basic MS Office skills (Excel, Word, Outlook).
  • Customer-centric approach with problem-solving ability.

What do we offer?

  • Remuneration: We offer a competitive compensation package.
  • Medical Insurance: All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.
  • Work-life balance: We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible.

Job Type: Full-time

Pay: ₹11, ₹33,793.60 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your CCTC & ECTC?
  • What is your notice period?
  • How many years of experience do you have in motors claim handling?

Location:

  • Gurugram, Haryana (Preferred)

Work Location: In person

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