Implementation Support

3 weeks ago

Ahmedabad, India MavenVista Technologies Pvt Ltd Full time

Job Title: Executive/ Senior Executive – Implementation & Training

Location:
AHMEDABAD

Department:
Implementation & Training

Employment Type:
Full-time

Salary Details:
LPA

Key Responsibilities

Implementation:

  • Lead end-to-end SaaS product implementation for clients, ensuring timely and successful deployment.
  • Gather and analyze client requirements, map them with product features, and configure the solution accordingly.
  • Collaborate with cross-functional teams (Product, Tech, and Customer Success) to resolve implementation challenges.
  • Monitor project timelines, risks, and deliverables to ensure milestones are met.
  • Prepare documentation such as project plans, requirement specifications, Project Scope Documents, UAT test cases, Go Live process, Change Request Management and implementation reports.

Training:

  • Design and deliver product training sessions (virtual/on-site) for client stakeholders and end-users.
  • Create user-friendly training materials including manuals, video tutorials, and FAQs.
  • Conduct internal training sessions for customer-facing teams to ensure product knowledge.
  • Gather feedback from training sessions and improve training methodology & content.

Customer Engagement & Support:

  • Act as a trusted advisor for clients during onboarding, Project Implementation and early adoption stages.
  • Provide post-implementation support to ensure smooth transition to the Client Excellence team.
  • Ensure high levels of client satisfaction by addressing issues proactively.

Key Requirements

  • Experience in
    Product implementation, training, or customer-facing roles
    .
  • Strong understanding of Procurement domain, SaaS business models, project management, and client onboarding.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to translate technical features into simple business value for clients.
  • Strong analytical and problem-solving skills.
  • Willingness to travel (if required) for client training and implementation support.
  • Hands on experience of Project Management tools like Zoho Project, JIRA etc. would be an additional benefit.

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