Senior Customer Service Manager
3 weeks ago
Note: This is a requirement for one of the Workassist Hiring Partner
Role DescriptionThis is a full-time on-site role for a Senior Customer Service Manager based in Bengaluru. The Senior Customer Service Manager will be responsible for ensuring customer satisfaction, managing the customer service team, providing customer support, utilizing analytical skills to identify areas for improvement, and maintaining effective communication with both internal and external stakeholders. The Senior Customer Service Manager will play a crucial role in delivering exceptional service and enhancing the overall customer experience.
Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.Create business impact with CX resulting in positive WOM & family repeatDesign and develop the employee recognition program for bringing CX alive in the regions.Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listeningDeep dive & creation of systems & process to eradicate the concern.Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.
QualificationsCustomer Satisfaction, Customer Service Management, and Customer SupportAnalytical SkillsEffective CommunicationStrong problem-solving and decision-making abilitiesLeadership and team management skillsExcellent organizational and time management skillsExperience in the recruitment or HR industry is a plusBachelor's degree in Business Administration or related field
Company DescriptionWorkassist is an online recruitment and employment solution provider in India. We specialize in connecting employers with relevant job seekers across various industries and experience levels through our e-recruitment technology. We work with more than 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT and Operations, and Legal to help them recruit great emerging talents. In the ever-evolving job market, Workassist is committed to providing the best opportunities for job seekers and the best talent for employers worldwide.
(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you
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