Senior Manager

4 weeks ago

bangalore, India Larsen & Toubro Full time

MANAGER FACILITIES

GOALS

Ensure smooth working through organizing, directing, managing and evaluating operations in areas of facility and management support services. Also, responsible for client relationship, Smooth integration between engineering and soft services, Parking management / Security, Pest control and landscaping, MIS generation, Critical equipment breakdown trend analysis, financial & Budgetary Controls of all services.

Position Purpose

 Reports to Facilities Head

 Manager must ensure that the team performs as per the scope & complete all task as per the SLA & meet the KPI. All training needs to be scheduled for the year and implemented accordingly.

 All such audits to be made ready as per the plans. All statutory/certifications requirements for equipment’s and facilities are to be completed on-time

DUTIES AND RESPONSIBLITIES

Operations and Management

 Manager Facilities will be responsible for managing all aspects of the facility management service delivery system.

 To ensure that Facility Management staff provides timely reports to the management and adhere to agreed SLA & KPI.

 To ensure that PM and vendor staffs track the completion of the scheduled work.

 To ensure accuracy of the data, analyse the Facility Management costing and highlight the same to the management accordingly.

 Accountable for PM services deliverables for his/her managed portfolio (branches or offices)

 Ensure effective completion of all Service connect calls within SLA

 Assist in managing operating expenses.

 To ensure proper deductions and penalties are reviewed periodically & action taken accordingly.

 To ensure vendor management & vendor performance management is done on monthly basis.

 To ensure monthly invoicing is done on time as per agreed timelines by taking signoff from authorized signatories

 Accomplish Key Performance Indicators.

 Assist in managing end user’s expectation.

 Undertake comprehensive procurement procedure for facilities maintenance services.

 Manage and supervise day to day operations at campus location for direct reporters

 Weekly walk around to access the facility condition

 Oversee the compilation and deliver the required management reports of all functions & performance on time and in the prescribed formats.

 Planning the PM budget for the financial year

 Ensure accuracy in cost sheets as submitted to office and checking the cost sheet upon receipt of the invoice.

 Suggest appropriate cost control measures by analysing alternates, conducting audits and inviting quotations from various vendors for the services / works.

 Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty in all company’s projects

 Manage day-to-day operations while dealing with various clients.

 Investigate customer's problems and find solutions

 Assisting clients with the property after-sales and development.

 Manage hand over and fit-out process of projects.

 Being involved in staff recruitment and appraisals.

 Leading or supervising a team of customer service staff.

 Building and maintaining profitable relationships with key customers.

 Overseeing the relationship with customers handled by your team.

 Resolving customer complaints quickly and efficiently.

 Keeping customers updated on the latest products in order to increase sales.

 Meeting with managers in the organization to plan strategically.

STATUTORY REQUIREMENT

 Ensure to have strict compliance with local and national statutory rules & regulations and ensure that all the relevant statutory returns pertaining to all the areas of operations are submitted to the concerned statutory authorities.

 Work closely with the vendors to ensure all the service providers adhere to statutory norms always.

CLIENT RELATIONSHIP MANAGEMENT

 Manage action requests and escalations if any by clients for property related issues.

 Monitor action requests and escalations if any by clients across client locations.

 Engage clients on a periodic basis for feedback/concerns and updates.

 Ensure that you adhere to the policies of the client and understand rules and regulations

STRATEGY & PLANNING

 Develop and establish procedures and policies to execute contractual requirements

 Develop and implement a strategic management plan for performance enhancement.

 Identify/Introduce & implement best practices

PEOPLE MANAGEMENT

 Manage, motivate, and develop reporting staff

 Monitor employee recognition program

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