Lead/Principal - Network Engineering
3 weeks ago
The Purpose of This Role
The Network Triage and Troubleshooting Team takes care of the overall Network Operations and ensuring stability of various components of Fidelity’s Enterprise Infrastructure within the Data Center and Network Services. As Principal Network Engineer in the DCNS team will be primarily responsible for second level Operations support for our customers by troubleshooting and mitigation of incident tickets including: DNS, Application Traffic Management, Proxy Firewalls, Routers and Switches, Security Protection, and WAN/LAN connectivity.
The Value You Deliver
To be a successful candidate, you will need to have a strong understanding of network infrastructure. You will also need to be able to implement, administer, and troubleshoot network devices including routers, switches, WAPs, firewalls, Load balancers and Proxies. A deep knowledge of application transport and network infrastructure protocols is highly desired. The Principal Network Engineer in the DCNS-NTT team will be responsible for addressing incident tickets and providing resolution in a timely manner. In this role, the engineer works in collaboration with team to:
Provide reliable and stable infrastructure via standards, best practices, simplified support models, automated processes, operational excellence and outstanding customer satisfaction. Address incident tickets and provide resolution in a timely manner. Conduct periodic knowledge transfer sessions and Documentation. Secure the environment through tactical change management. Work in a cross-organizational fashion to consult and enable network services. Meets the needs of the business community in disciplined approach towards ITSM methodologies ensuring the delivery of information technology services. Work closely with all EI divisions to ensure 24×7 availability DCNS services. Support the environment in an on-call rotation. Have the flexibility to work varying shifts.The Skills that are Key to this role
Technical / Behavioral
Experience with TCP/IP, including knowledge of common-service applications. In-Depth Network Engineering and Troubleshooting skills. Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs, SDWAN, DMVPN Global/Local load balancing knowledge in F5 environment and AVI platform Network Security skills: Load balancers, Firewalls, Proxies, IPS/IDS, Malware Detection, Web filtering etc. Shift-oriented operations support, in collaboration with operations and engineering staff Escalating issues as needed Experience with HPE, Cisco routing and switching. Proficient in Network Packet captures and analysis Switched Protocols: PVST, RPVST, MST, VxLAN WLAN/LAN/WAN engineering and implementation. Experience with Wireshark packet captures Experience with ITIL and Project Management. Ability to work in a team environment. Experience with .1x configuration and troubleshooting. Experience with Multi-vendor Supplicant configurations. Documentation of complex technologies and topologies based on best practices. Excellent Communication and presentation skills.The Skills that are Good To Have for this role
Experience with Amazon AWS Microsoft Azure/O Experience with ExpressRoute configuration and setup (Azure private, Azure public, Microsoft peering) Scripting skills such as Python or Perl-
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