Virtual Relationship Manager

2 weeks ago


Mumbai, India upGrad Rekrut Full time

Key Responsibilities:- Strengthen and grow relationships with existing First Wealth customers.- Acquire new Non-Resident (NR) accounts and generate qualified referrals.- Drive remittance business across managed and sourced portfolios.- Conduct virtual client meetings and deliver superior customer service.- Promote usage of mobile banking, Optimus App, and digital banking platforms.- Cross-sell pre-approved banking products such as credit cards, loans, insurance, and investments.- Profile customers and recommend suitable financial solutions based on their goals.- Ensure smooth onboarding for digital platforms, bill payments, SIPs, insurance, and investment products.- Achieve monthly sales targets and performance benchmarks.- Coordinate with internal stakeholders for closures of retail asset and trade transactions.- Resolve customer queries efficiently to maintain high satisfaction (NPS).- Adhere strictly to



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