Senior Information Developer- Technical Writer

Description and Requirements

CareerArc Code

CA-SG

"At BMC trust is not just a word - it's a way of life" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation The Senior Information Developer is a writing member of the IDD team with a strong background in developing technical documentation for enterprise software products and solutions. In this position, the Senior Information Developer is an active participant within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education. The Senior Information Developer is expected to set the standard for less senior team members and might be asked to mentor new information developers.

Primary Roles and Responsibilities:

Research and development of documentation• Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.• Create and work to documentation plans. Work to project plans.• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.• Deliver documentation on time and with the highest quality possible.• Create documentation in appropriate delivery formats, such as wiki topics and PDF.• Review and contribute to feature and use case design documents.• Become a subject matter expert for the product being documented.• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.• Help other information developers as required to meet deadlines.• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.• Report accurate and timely status for all assignments. Escalate issues to management. Experience/ Qualifications: • Minimum 5 years’ experience developing technical documentation for enterprise software users, system administrators, and other technical audiences. • Proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on. • Excellent technical writing skills. • Recent experience developing technical documentation for software products. • Recent experience authoring content in a wiki environment. • A strong understanding of the documentation development process, the software development process, and product lifecycles. • Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC. • Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail-oriented, self-starter requiring minimal oversight, good follow-through, diplomatic, willingness to accept responsibility and accountability, willingness to accept assignments as dictated by the needs of the business, and a strong commitment to teamwork.

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