Mega Walk-In Drive for Order Management || 12th June
2 weeks ago
Date: 12th June 2024 & 19th June 2024
Interview timing: 11:00 AM to 4:00 PM
WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59)
Work Location: Gurgaon/Noida
Shifts: 24*5
Contact Person: Shikha
Designation: Senior Analyst/Associate Manager
Interested candidates can attend the walk-in event.
Experience Required - 3+ Years
Hike % - As per Norms
Cab - both side Chargeable
Order Management & Telecom Experience is preferred.
Job Role: Order Management
Background - Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Supply Chain, SCM, Telecom
Responsibilities include:
Order verification (OVC) and Order Entry
Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
Validate technical/site
Data gathering and order verification with the customer to include:
Customer name and technical and site contacts, site readiness
Products ordered, product intervals and customer delivery date requirements
Review order status communication plan
Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
Reserve the appropriate telephone numbers (VOIP Orders)
Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
Update and complete order information
Submit order to provisioning
Fallout / Exception Order Management:
Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
Escalate to supplier organizations on orders requiring action
Confirm that all pre-work activities related to activation are complete
Coordinate test and install
Scheduling activation
Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
Provide senior level support for escalated orders, high visibility clients, and high revenue orders
Responsible to update the price impacting quotes for change orders
Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
Provide vendor partner oversight
Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
Ensure order completion
Validate order sent to billing
Skills and Qualifications
General knowledge of Telecommunications, Networking Technologies, and Solutions
SFDC tool & processes knowledge
Must have the ability to deliver written and verbal messages with customers
Requires critical thinking in the decision-making process
Overall technical aptitude and forward thinking
Must be English literate and numerate
Strong customer service focus with drive to deliver a world-class customer experience
Clear confident communicator with strong written and verbal presentation skills
Ability to work on own initiative with minimal supervision and also as part of a wider project/team
Perform well under pressure to meet deadlines
High attention to detail, data accuracy and quality of input
5+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
Problem management skills and strong analytical skills
2) Associate Manager - JD
Experience Required - 5+ Years
Hike % - As per Norms
Cab - both side Chargeable
Order Management & Telecom Experience is preferred.
Job Role: Order Management
Background - Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Supply Chain, SCM, Telecom, Team Management
Main Responsibilities:
Review quoting and contracting data provided by internal sales team, inclusive of products.
Create install, move/add/change, amendments quote for existing and new logo Customers.
Utilize the QuickStart Workflow Management tool to review and process all assigned cases and tasks.
Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premises, etc.
Interface with sales and Customers to secure pricing/quote/order approval
Progress cases through quoting, contracting, and order submission process.
Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as required)
Meet/exceed quoting, contracting, and order submission SLAs.
Interact with all lines of business as required to complete a quoting/ordering task efficiently.
Engage and escalate with internal vendor management, IT and other supplier organizations, when required, to ensure timely progression of quote and order submission.
Certifications:
Lean Six Sigma Certification (preferred).
Generally, requires a BS/BA degree and/or a minimum of 2-5 years’ experience with networks (voice and data), and customer service experience.
SFDC, Quoting, Ordering and QuickStart Workflow Management systems & processes knowledge.
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