▷ (Immediate Start) Customer Engagement Executive

4 weeks ago


Vadodara, India CHARGE ZONE Full time
Responsibilities:

- Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.- Attend customer calls to Assist with EV Charging-related issues, orders, refunds, etc.- Monitor the Charging Network to be up and running.- Take ownership of the resolution of customer issues.- Escalate unresolved issues to relevant internal teams.- Make proactive calls to customers for service information, surveys, and feedback.- Ensure adherence to the defined timelines for the resolution of customer’s queries.- Adherence to the escalation matrix to highlight issues to respective customer complaints.- Collect prompt and accurate customer feedback- Ensure accurate data entry into the CRM to maintain complete trails of the interactions received

Requirements:

- The candidate should have Excellent Communication skills in English.- Experience in Customer relationship / Customer retention- Familiarity with CRM systems and practices- Self-motivated to achieve quality and service results- The candidate should be well-versed with MS Office.- Ready to work in Rotational Shifts.

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