Associate - Client Relations ( fresher- male candidates)

17 hours ago

Ernakulam, India Muziris Softech Pvt Ltd Full time

About the Role:
We are looking for a smart, confident, and outgoing male candidate with 0–2 years of experience for the position of Associate – Client Relations. This is a client-facing role that requires strong communication skills, a logical mindset, and the ability to coordinate effectively between clients and internal teams

Skills and Qualifications

  • 0–2 years of experience in a client-facing role, preferably within the software/IT industry.
  • Strong verbal and written communication skills.
  • Logical thinker with good problem-solving abilities.
  • Basic understanding of financial/accounting concepts is a plus.
  • Familiarity with Jira, ticketing systems, or other project management tools.
  • Organized, proactive, and able to manage multiple responsibilities.

Responsibilities:

  • Liaise between clients and software development teams.
  • Understand client requirements and support work allocation.
  • Manage daily stand-ups and project tasks via Jira.
  • Handle client communication through calls, emails, and messaging platforms.
  • Lead weekly sprint meetings and manage user stories.
  • Oversee the ticketing system and provide client training on new releases

Client Management responsibilities

  • Client communication through calls, mails, Whatsapp etc
  • User story management
  • Weekly sprint meeting with client
  • Ticketing system management
  • User training based on new releases

Job Type: Full-time

Benefits:

  • Leave encashment
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Kochi , Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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