PCC Data Analyst

1 month ago

thane, India Bayer Full time

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

PCC Data Analyst  

POSITION PURPOSE:

Provide data-driven insights on patterns, trends, outliers, and process performance in stability and operational data to support issue detection and to ensure high quality of data in ongoing operational activities. Performing analysis to assess the quality and meaning of data

Collaborate with ITSM process teams, application team and business and conduct cross-functional insight and recommendations.

Contribute to definition and development of new quality, performance, and risk indicators for issue detection, stability and operations and risk-based quality management.

YOUR TASK & RESPONSIBILITIES:

Provide data-driven insights on patterns, trends, outliers, and process performance in operational data to support issue detection and to ensure proactive and preventive initiatives to avoid major incidents to occur. Contribute to definition and development of new quality, performance, and risk indicators and data analytics methods and solutions for early detection of operational stability and signals in collaboration with data scientists and data visualization expert. Supports process improvements and development of efficient procedures for Central Data Review and other cross-functional data quality related initiatives Identifying required KPI’s and metrics to measure & monitor process effectiveness and efficiency Leveraging defined KPI’s and metrics to monitor the effectiveness and efficiency of process and initiate continual service improvement plans to improve identified areas of opportunities. As the accountable contact for the Event Management process, is aware of all:​ Change requests affecting Event Management System (EMS) availability​ Incidents affecting EMS availability​ Problems affecting EMS that still need resolution​ Event Management metrics​ EMS availability and performance monitoring results and trends​ Event Management planned service improvement plans​. Conducts periodic continual improvement discussion/ pattern analysis to review overall operation performance with appropriate stakeholders:​ Defines and compiles service and operation​ Facilitates reviews of service improvement opportunities​ Coordinates and monitors service improvement plan (SIP) activities​ Ensure all organizational change management activities are executed including stakeholder analysis, stakeholder alignment and buy-in and training the global user base on execution of the process. Filter Data by reviewing reports and performance indicators to identify and correct code problems. Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction. Analyzing local, national, and global trends that impact both the organization and the industry. Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

WHO YOU ARE:

Bachelor's degree in IT, MIS, Business, or other related field 3-5 years experience in IT or business-related role (may include Internship) Excellent written and verbal communication skills Knowledge of ITSM Platforms such as HP Service Manager, ServiceNow, Remedy, etc. Knowledge of ITIL best practices. Broad technology and application support/architecture experience Experience in Data Manager, Central Data Reviewer, Study Lead Monitor, Central Monitor, Data Management Programmer or Statistical Analyst or in a similar function related to operational or data analysis, preferably with more than one role assumed Good understanding of and experienced in data analysis, data exploration, data visualization and KPI, KRI, KQI concept in context of operational stability.

Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext. 
Please don’t rely upon any unsolicited email from email addresses not ending with domain name “bayer.com” or job advertisements referring you to an email address that does not end with “bayer.com”. For checking the authenticity of such emails or advertisement you may approach us at

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