Technical Architect

2 weeks ago

Gurgaon, Haryana, India Input Zero Technologies Pvt. Ltd. Full time

**ServiceNow Architect Job Description:**

We are seeking a highly skilled ServiceNow Architect to lead the design, building, and maintenance of our company's ServiceNow projects. This role is key to improving how we use ServiceNow, ensuring seamless integration, and driving innovation.

Key Responsibilities:

  • Owning the Platform: Responsible for the overall design, future plans, and management of our company's ServiceNow platform.
  • Designing Solutions: Leading the design and improvement of ServiceNow solutions across the entire company, ensuring they meet business needs, are secure, scalable, and follow best practices.
  • Ensuring Smooth Operations: Ensuring all solutions comply with company rules, change management processes, and design standards. Providing guidance on design choices' impact on other projects and creating metrics to measure effects.
  • Managing Development: Organizing design and development work within projects, tracking plans, policies, and documentation for the platform. Managing technical debt and ensuring ease of maintenance.
  • Tracking Costs and Value: Monitoring costs associated with developing and maintaining ServiceNow improvements and demonstrating their value to the business.
  • Staying Up-to-Date: Staying current with new ServiceNow products, designs, trends, and related technologies. Evaluating new features and determining their feasibility for implementation.
  • Collaborating with Others: Working closely with business users, IT teams, and external partners to gather requirements, design solutions, and ensure successful rollouts. Communicating technical concepts effectively to both technical and non-technical stakeholders.
  • SUPPORTING AND IMPROVING: Providing guidance and support to the ServiceNow support team, ensuring incident resolution and preventing problems. Identifying opportunities for process improvements and platform enhancements.

Additional Responsibilities:

  • Providing assistance with complex ServiceNow support issues.
  • Overseeing daily tasks on the ServiceNow platform.
  • Monitoring ticket queues, analyzing incidents, resolving problems, and identifying root causes.
  • Analyzing logs to resolve incidents and bugs in the ServiceNow system.
  • Ensuring adherence to rules and guidelines.
  • Overseeing the creation and maintenance of ServiceNow reports, dashboards, and homepages, and monitoring platform health.
  • Managing instance administration, including users, workflows, rules, interfaces, access controls, and catalog items.
  • Overseeing the setup and maintenance of ServiceNow workflows, forms, views, emails, roles, and access.
  • Coordinating ServiceNow integrations with other systems.
  • Participating in meetings to identify new ServiceNow use cases.
  • Leading the gathering of requirements, designing solutions, managing development, quality checks, and releases.

Requirements:

  • Detailed experience as a ServiceNow Architect, with a history of designing and implementing complex ServiceNow solutions.
  • Deep understanding of ServiceNow functionality and its various components (ITSM, ITOM, ITBM, HR, CSM, etc.).
  • Expert skills in ServiceNow development, including scripting (JavaScript, GlideScript), APIs, integrations, and web technologies (HTML, CSS, XML).
  • Strong understanding of ITIL processes and their application in ServiceNow.
  • Experience with different ServiceNow implementation methodologies (Agile, Waterfall).
  • Proven expertise in optimizing ServiceNow instance performance and efficiency.
  • Excellent communication, teamwork, and leadership skills.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • ServiceNow Certified System Administrator (CSA) certification is mandatory; ServiceNow Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) certifications are highly desirable; CIS ITOM (optional)
  • Experience in customer-focused support roles in IT is beneficial.
  • Knowledge of development methods and helpdesk software.

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