Senior Solutions Engineer

4 weeks ago

india AptEdge Full time

About Us

We’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology leaders with decades of experience solving the most pressing problems facing enterprises at companies like AppDynamics and Salesforce. We are backed by some of the top VCs in Silicon Valley. These include Unusual Ventures, Counterpart Ventures, and various Angels and Industry Operators at top firms.

We work with a sense of autonomy, empathy, and encourage experimentation with new ideas. We prefer clear, direct communication to be respectful of everyone’s time.


About the Role

As a Senior Solutions Engineer , you will be responsible for providing technical expertise and support to customers during the sales cycle of our products or services. You will work closely with our Sales and Customer Success teams to ensure successful implementation, integration, and ongoing support. The ideal candidate is a problem-solver with excellent communication skills and a solid technical background.


What you’ll be doing 

  • Provide advanced technical support to customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. 
  • Troubleshoot and diagnose technical problems, offering effective solutions and workarounds.
  • Collaborate with engineering and product development teams to escalate and resolve complex technical issues. 
  • Build and maintain strong relationships with customers, acting as their trusted technical advisor.
  • Assist customers in the implementation and integration of our solutions within their existing systems.
  • Contribute to the development and maintenance of a knowledge base for internal and external use. 
  • Work closely with sales, product management, and engineering teams to provide customer feedback and inform product development. 


Qualifications

  • 5+ years of experience in a technical support or solutions engineering role in the software or technology industry.
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, a related field or equivalent experience
  • Professional experience working with JavaScript, or Typescript
  • At least some exposure with a scripting language such as Python (preferred), Java, etc
  • Professional experience working with public clouds such as GCP (preferred), Azure, AWS, etc.
  • Strong understanding of networking, databases such as Postgres (preferred), and system integration. 
  • Proficiency in integrating SaaS solutions and working with APIs
  • Experience with troubleshooting and problem-solving in a complex technical environment.
  • Customer-oriented mindset with a passion for helping customers succeed. 
  • Strong analytical and problem-solving abilities. 
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.


  • Senior Solutions Engineer

    4 days ago

    India AptEdge Full time

    About UsWe are a young startup with a big vision - to enhance the efficiency and impact of Customer Support Organizations by proactively addressing issues and influencing product development. We are dedicated to tackling challenging areas like user experience, distributed systems, and AI in the constantly expanding customer service sector. Our team comprises...

  • Senior Solutions Engineer

    4 days ago

    India Aptedge Full time

    About Us We're an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products.We're focused on hard problems such as user experience, distributed systems, and AI for the $300 B and growing customer service market.Our current team is built of technology...

  • Senior Solutions Engineer

    4 weeks ago

    India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    3 weeks ago

    India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    3 weeks ago

    India AptEdge Full time

    About UsWe’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...

  • Senior Solutions Engineer

    3 weeks ago

    India AptEdge Full time

    About Us We’re an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of...

  • Senior Technical Solutions Architect

    3 weeks ago

    india Alignity Solutions Full time

    Job Description Do you love a career where you Experience , Grow & Contribute at  the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you. Learn how we are redefining the   meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees. Jobseeker Video Testimonials   Employee...

  • Senior Technical Solutions Architect

    4 weeks ago

    india Alignity Solutions Full time

    Job Description Do you love a career where you Experience , Grow & Contribute at  the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you. Learn how we are redefining the   meaning of work , and be a part of the team raved by Clients, Job-seekers and Employees. Jobseeker Video Testimonials   Employee...

  • Senior Cloud Engineer, Design Solutions

    4 days ago

    India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Senior Cloud Engineer, Design Solutions (IT MNC Company) An IT MNC Company is looking for Senior Cloud Engineer, Design Solutions to join the team and be based in the Kuala Lumpur office.Key responsibilities include: Working closely with the development team to determine the needs of the business that will simplify and automate...

  • AppSierra Solutions

    2 months ago

    india AppSierra Solutions Pvt Ltd Full time

    Job Description :The Senior Back-End Engineer will play a crucial role in the development and optimization of The Pearl, ensuring the backend architecture supports our growing user base and the introduction of new features. This position is ideal for a results-driven professional who is passionate about building resilient, secure, and scalable backend...

  • Senior Backend Engineer

    4 days ago

    India Primo Hiring Solutions Full time

    Role Description : This is a full-time remote role for a Senior Backend Engineer. As a Senior Backend Engineer, you will be responsible for designing, developing, and maintaining the server-side of web applications and APIs. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable, reliable, and...

  • Senior Java Engineer

    3 weeks ago

    india iScale Solutions Full time

    Job Description Company Overview: iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Java Engineer

    2 months ago

    india iScale Solutions Full time

    Job Description Company Overview: iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Java Engineer

    4 weeks ago

    india iScale Solutions Full time

    Job Description Company Overview: iScale Solutions specializes in providing top-tier software engineering talent to clients worldwide. We are currently seeking Senior Java Software Engineers for a banking/fin-tech project, which serves as a convenient and accessible financial solution for a wide range of users, including those who may not have access to...

  • Senior Full Stack Engineer

    3 weeks ago

    india Ecara Solutions Full time

    Job Title: Senior Full Stack Engineer Location: Gurugram, Haryana Job Type: Full Time | On-Site | 5 days working Work Experience: 3 years+ Company Overview: InfoZeb Consultancy Pvt. Ltd., originally founded as Ecara Solutions is a fast-growing tech company committed to innovation and constantly exploring new ways to deliver value to our customers. We...

  • Senior Cloud Engineer, Design Solutions

    3 weeks ago

    india Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Senior Cloud Engineer, Design Solutions (IT MNC Company) An IT MNC Company is looking for Senior Cloud Engineer, Design Solutions  to join the team and be based in the Kuala Lumpur office. Key responsibilities include: Working closely with the development team to determine the needs of the business that will simplify and...

  • Senior Cloud Engineer, Design Solutions

    2 months ago

    india Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Senior Cloud Engineer, Design Solutions (IT MNC Company) An IT MNC Company is looking for Senior Cloud Engineer, Design Solutions  to join the team and be based in the Kuala Lumpur office. Key responsibilities include: Working closely with the development team to determine the needs of the business that will simplify and...

  • AppSierra Solutions

    4 days ago

    India AppSierra Solutions Pvt Ltd Full time

    Job Description :The Senior Back-End Engineer will play a crucial role in the development and optimization of The Pearl, ensuring the backend architecture supports our growing user base and the introduction of new features. This position is ideal for a results-driven professional who is passionate about building resilient, secure, and scalable backend...

  • Senior Linux Engineer

    2 months ago

    india iScale Solutions Full time

    Job Description As a member of the Infrastructure Shared Services Center, the Senior Linux Engineer will represent his/her departmenttowards the Business Units and project teams and will assure a determining role in the management, support, maintenance,implementation, administration and lifecycle management of Linux platformsHe/she will be positioned as a...

  • Senior Solution Engineer

    4 days ago

    Anywhere in India/Multiple Locations AptEdge Full time

    About Us :We're an early-stage startup on a mission to amplify the efficiency and voice of Customer Support Organizations to prevent escalations and impact the direction of products. We're focused on hard problems such as user experience, distributed systems, and AI for the $300B and growing customer service market. Our current team is built of technology...