Principal support engineer

Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS. We are on an exciting journey to drive impactful change within our Enterprise Technology team. As part of a global fashion retailer, quality is of paramount importance. This is your opportunity to join our dynamic End User Services team and provide Subject Matter Expertise across the entire End User Technology stack. You will help to implement the EUS strategy and where required, take the lead in designing and developing solutions, improving our processes, and providing guidance & communications in line with industry best practice. As a Principal End User Services Engineer in our Enterprise Technology team, you will: You will also play a key role in delivering some of our exciting projects. Share knowledge and help to develop the technical capabilities of our junior team members Manage and support all aspects of our desktop & mobile device estate Create and maintain documentation and training material to be used by regional support teams. Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role. You will be proactive in identifying ways to improve user experience and the overall security posture of the desktop and mobile estate. You are passionate about technology, keep up to date with the latest industry trends and understand how these may influence enterprise IT Must-Have Experience: ~7+ years’ experience working in an End User Computing environment with 3+ years working in a senior desktop engineering role within a large organisation ~ In depth knowledge of troubleshooting hardware & software issues ~ Experience of supporting devices in large enterprise environments (experience in a retail organisation is desirable but not essential)Deep knowledge and experience of EUC technologies such as: Demonstrable Knowledge and experience of EUC technologies such as: Experience of Application Packaging and deployment through Intune is essential. Demonstratable experience of using Power Shell for deployment scenarios and task automation is required Knowledge and understanding of foundational technologies such as Active Directory, Group Policy, networking (TCP/IP, DHCP, DNS etc.)Proficient with IT management systems such as Service Now, JIRA etc Deploying, troubleshooting and managing Windows operating systems. This should also include experience of Mobile device management. Deploying and supporting Apple Mac PCs with Jamf. Microsoft M365, SCCM, and security tooling such as Microsoft Defender for Endpoint and Privilege management software Bachelor’s degree in a relevant field or equivalent experience. ITIL qualification is desirable Microsoft Modern Desktop qualifications desirable They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. SHOW YOU CARE . Great relationship management that delivers results through effective teamwork You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members You will take ownership for your own development, proactively seeking out feedback to build self-awareness We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers. Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.