ERP Analyst
1 month ago
Job Title – ERP Functional Analyst
Job Location – Remote (Anywhere in India)
Years of Experience – 4 to 5 years
Job type – Full time
Shift time – 6pm to 3 am IST
MUST HAVE SKILLS –
1. Advanced Accounting knowledge
2. Advanced SQL Experience
3. ERP Experience
Key Skills - Advanced knowledge of MS SQL, Excel, JIRA service desk or similar software, accounting and or accounting software and Payroll software, English skills (Customers located in the US and Canada)
ROLES & RESPONSIBILITIES
· Efficiently understand and be able to escalate complex technical issues to engineering staff
· Advanced technical knowledge of mobile and web applications
· Ability to update technical documents
· Train customers on how to install and use the company’s products via web conferencing
· Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
· Knowledge of support ticketing tools such as Jira and Confluence for documenting.
· Provide technical support to customers via phone and email
· Solve technical issues with company’s products by using available resources
· Accurately process and record support and training interactions
· Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
· Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
· Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.
· Rapidly learn Field service management and ERP system space
· Understand product integrations
· Maintain strong customer relationship
· Open to wearing multiple hats and flexible to change when required
QUALIFICATIONS & EDUCATION REQUIREMENTS
· Experience working in a start-up environment
· Experience in technical support, software industry A MUST and experience doing remote support
· Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
· Knowledge of ERP system
· Advance knowledge of MS SQL
· Advanced knowledge of Excel
· Knowledge of database structure
· Knowledge of JIRA service desk or similar software
· Good knowledge of creating a knowledge base using various visual tool
· At a minimum holds a bachelor’s degree in MIS with accounting , or a related field of study, with at least 2-3 years of application support experience
· Must have advanced knowledge of accounting and or accounting software and Payroll software
· Must have strong verbal and written English skills (Customers located in the US and Canada)
Join us on our journey to revolutionize the ERP landscape and make a significant impact on businesses worldwide Mail your resume at
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