Quality Audit _3A _Pune Full-Time

4 weeks ago


pune, India HyreFox Consultants Full time

Description :

1.Perform Quality Audits (tickets and calls) and meet the sample size requirements

2.The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned

3.Perform activities delegated as per Service Quality Plan

4.Identify metrics to be tracked for the processes, Report the Table F performance on monthly basis

5.Perform root cause identification of process failures and implementation of corrective/preventive actions

6.Identify and check key controls for all process in QMS related to engagement

7.Understanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherence

8.Drive project identification and closures

9.Proactive Risk identification & mitigation

10.Assessment of Various standards and requirements on regular basis

11.Reporting and Data Management around the process performance

Education - 

Any Engineering Graduate 

Specialized knowledge in CS domain

Exposure to ServiceNow

Lean Six Sigma – YB Trained

Job Responsibilities: -

1.Relevant experience in an International ServiceDesk

2.Process Management: Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback

3.Process Improvement: Problem solving skills, Data Analysis, Presentation Skills

4.Six Sigma/ Lean: Yellow Belt Certified/trained or Green Belt Trained

5.Good command over written and spoken language

6.Ability to or have handled Client Governance

7.Good command over MS-Excel and MS-PowerPoint

Other Details

Keywords : Quality Audit

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