Forward Deployed Engineer

Forward Deployed Engineer - AI Platform Team

Surat, Gujarat Office | Full-Time, In-Person Required | 2 Positions Available

Join our Surat office as part of our Canadian-based company serving US enterprise customers. We're building a specialized team that bridges the gap between cutting-edge AI technology and real-world business implementation.

About Cohesiv

We started as Factory Bucket, supporting Fortune 500 companies and SMBs with their supply chain and product scheduling needs. When ChatGPT launched in November 2022, we saw the transformative potential and pivoted to build Cohesiv - our AI-first platform designed to help industries leverage cutting-edge AI technology into their enterprise workflows.

As a Canadian-based company with offices in India, we serve customers primarily in the US market, delivering enterprise AI solutions that transform how businesses operate. We're constantly testing and learning the latest greatest AI tools and frameworks - drinking from a fire hose but keeping pace to provide our customers the latest in capabilities to help them with their day-to-day work.

We're looking for a Forward Deployed Engineer who thrives in this fast-paced, ever-evolving AI landscape and wants to help us bridge the gap between our innovative Cohesiv platform and our clients' real-world business challenges.

About the Role

Join our client-facing team as a Forward Deployed Engineer, where you'll work shoulder to shoulder with one of our founders and Head of Implementation to solve complex problems and build innovative software solutions that drive real results for our customers. This role combines AI integration and no-code implementation, perfect for technically-minded professionals who want to transition from pure development into client-facing work while implementing cutting-edge technology using our Cohesiv platform.

Location: Surat, Gujarat office (Full-time, in-person required)

Language Requirement: Proficient English communication (written and verbal) required

What You'll Do

Founder-Level Collaboration: Work shoulder to shoulder with one of our founders and Head of Implementation to tackle the most complex customer challenges and develop breakthrough solutions

Customer-Driven Problem Solving: Identify, analyze, and solve real-world business problems by building new software solutions that directly impact customer success

New Technology Implementation: Drive the integration of cutting-edge AI tools and emerging technologies into customer workflows and business processes

No-Code Solution Building: Create custom workflows, automations, and integrations using Cohesiv's visual development environment to solve complex business challenges

Innovation & Experimentation: Collaborate on implementing and testing new software capabilities that push the boundaries of what's possible for our customers

Platform Mastery & Enhancement: Become an expert in the Cohesiv platform while contributing insights for new features and capabilities based on real customer needs

Technical Problem Solving: Troubleshoot implementation challenges in real-time, working with both clients and internal teams to deliver seamless solutions

Business Process Optimization: Identify automation opportunities within client workflows and implement them using our no-code tools and AI capabilities

Client Success Management: Manage a portfolio of 8-15 clients through their entire journey from onboarding to optimization

Rapid Prototyping: Quickly build and demonstrate proof-of-concepts using Cohesiv's no-code environment to validate client requirements

Feedback Integration: Serve as the voice of the customer, providing insights to our product team about platform enhancements and new feature needs

Technical Requirements
Essential Skills

No-Code/Low-Code Proficiency: Experience with visual development platforms and drag-and-drop workflow builders

Technical Foundation: Strong technical background required - ability to understand system architecture, design solutions, and build complex integrations (development experience in any programming language strongly preferred)

CohesivAI Platform: Willingness and ability to quickly master our new proprietary CohesivAI platform while applying technical understanding to build robust, scalable solutions (comprehensive training provided)

AI Integration Understanding: Familiarity with how AI tools can be integrated into business workflows and processes

System Integration: Experience connecting different software systems and data sources

English Communication: Advanced proficiency in written and verbal English for client communication

Strong Understanding Of

Business Process Analysis: Ability to analyze and optimize complex business workflows

API Integration: Working knowledge of how different software systems communicate

Automation Logic: Understanding of conditional logic, triggers, and workflow automation

Data Management: Basic understanding of data flow, storage, and transformation

Client Communication: Experience translating technical concepts for non-technical audiences

Project Management: Ability to manage multiple client implementations simultaneously

Additional Qualifications

Software Development Background: Previous experience in any programming language (Python, JavaScript, .NET, etc.) - helps understand technical concepts but coding won't be primary responsibility

AI Development Tools: Familiarity with modern AI-assisted development (Cursor IDE, ChatGPT integration, etc.)

Enterprise Software Experience: Understanding of how large organizations use and integrate software systems

Learning Agility: Demonstrated ability to quickly master new platforms and technologies

Client-Facing Experience: Any previous experience in customer success, consulting, or client communication roles

Who You Are

We're looking for professionals who embody these characteristics:

Innovation Driver: You're excited about implementing and experimenting with new technologies to solve customer problems in ways that haven't been done before

Solution Builder: Motivated to build new software solutions from scratch when existing tools aren't sufficient for customer needs

Founder-Level Partnership: Comfortable working directly with company founders while maintaining focus on delivering exceptional customer outcomes

Technology Pioneer: Enthusiastic about being among the first to implement emerging AI and software technologies in real business contexts

Customer Impact Focus: Driven by seeing your technical innovations directly solve real business challenges and drive measurable customer outcomes

Collaborative Problem Solver: Thrive when working as part of a small, focused team tackling complex challenges that require both technical skill and creative thinking

Team Player: Comfortable working in our Surat office environment and collaborating with global teams

AI Enthusiast: Interested in how AI can enhance business processes and workflows

What Sets You Apart

• You're excited about working shoulder to shoulder with founders and implementation leadership to drive customer solutions
• You have experience building new software or implementing emerging technologies in business contexts
• You understand how to balance innovation with practical customer needs
• You're comfortable being a pioneer - implementing technologies and approaches that are cutting-edge
• You can collaborate effectively with founders and senior leadership while maintaining focus on customer outcomes
• You're motivated by the challenge of solving problems that don't have existing solutions
• You thrive in environments where you're building new capabilities rather than just using existing ones
• You're interested in how emerging AI and software technologies can create competitive advantages for customers

Work Environment

Founder Collaboration: Work shoulder to shoulder with one of our founders and Head of Implementation in our Surat office as part of a Canadian-based company serving US enterprise customers

Innovation Laboratory: Immerse yourself in an environment where implementing new technology and building novel solutions drives both technical and business decisions

Cutting-Edge Development: Drive the implementation of emerging AI tools and software technologies that give our customers competitive advantages

Customer Solution Focus: See your innovative technical solutions directly transform how Fortune 500 companies and growing businesses operate and compete

Technology Pioneering: Regular opportunity to be among the first to implement new AI tools, frameworks, and software capabilities in real business contexts

Problem-Solving Culture: Work in a fast-paced environment where complex customer challenges drive continuous innovation and technological advancement

Implementation Leadership: Collaborate closely with senior leadership while maintaining direct impact on customer outcomes and business transformation

High-Impact Solutions: Contribute to enterprise-grade innovations that meet demanding requirements while pushing the boundaries of what's possible

Application Process

Our hiring process reflects our commitment to finding the right bridge between technical capability and client success. Expect assessments that evaluate:

• Your ability to understand and communicate complex business requirements
• Your technical aptitude for learning new platforms and tools quickly
• Your experience with automation, integrations, or process optimization
• Your communication skills with both technical and business stakeholders
• Your problem-solving approach when faced with client challenges

We'll be particularly interested in seeing examples of:

• Projects where you've translated business needs into technical solutions
• Experience with automation tools, integrations, or workflow optimization
• Any client-facing or consulting work you've done
• Your approach to learning new technologies or platforms
  

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