Associate Manager

3 weeks ago

Varanasi, India GMR Group Full time

Job Purpose Responsible for ensuring the software builds of the smart meters and providing technical support, troubleshooting of all meter software related issues and ensure contract SLAs are adhered ORGANISATION CHART Project Head- IT Head- Lead –Metering KEY ACCOUNTABILITIES Accountabilities SAT / SLA Approval of each meter lot from Discom. Providing technical support and troubleshooting of all meter related issues and ensure contract SLAs are adhered Liaison with TSP and HES providers ensuring meter is all the time connected and firmware is timely upgraded Validation of new meter firmware integration with HES/MDM and communication system Meter Validation/ Approvals During Implementation from Discom EXTERNAL INTERACTIONS External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers INTERNAL INTERACTIONS Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head & team, Business Team (If required) FINANCIAL DIMENSIONS Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure OTHER DIMENSIONS Minimize client escalations and maintain positive environment. EDUCATION QUALIFICATIONS 8 + years of total experience in communications domain (Cellular / RF) Candidate be proficient in using tools such as planning and optimization software Sound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry RELEVANT EXPERIENCE 8 + years of total experience in communications domain (Cellular / RF) Candidate be proficient in using tools such as planning and optimization software Sound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence

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