Operations Manager

3 weeks ago


Delhi, Delhi, India SIS PROSEGUR Full time
Company Description We're SIS-Prosegur, India's fastest-growing Cash Logistics and Management Company. With nine dedicated business lines, we provide cash logistics and management solutions to both Financial and Non-Financial Institutions. Our innovative solutions and services aim to streamline cash handling processes, ensuring security and efficiency for our clients across various sectors. Role Description This is a full-time, on-site role for an Operations Manager based in Delhi. The Operations Manager will be responsible for overseeing day-to-day operations across cash logistics functions, ensuring timely and secure execution of services. The role involves managing a team, coordinating with internal departments and external stakeholders, ensuring compliance with SOPs, and driving operational excellence. The Operations Manager will also be accountable for performance metrics, client satisfaction, and continuous process improvement. Key Responsibilities - Oversee and manage daily cash logistics operations across assigned territories
- Lead, train, and supervise on-ground teams to ensure operational efficiency and adherence to protocols
- Ensure compliance with internal processes, regulatory guidelines, and client SLAs
- Monitor key operational metrics and implement process improvements where required
- Liaise with clients, vendors, and internal departments to resolve issues and enhance service delivery
- Ensure proper documentation, audit readiness, and operational reporting
- Manage operational risks and escalate critical issues in a timely manner

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