IT Admin

Job Details:
Job Summary:
The IT Monitoring Administrator is responsible for ensuring the reliability and health of the Operational Support System (OSS) ensuring incidents and events are managed within agreed service level agreements (SLAs) and escalated appropriately. In addition, they will promote and contribute to continuous improvement initiatives and knowledge sharing with the team.
Essential Job Duties and Responsibilities:
Monitoring of Microsoft System Centre suite, AppDynamics ,SolarWinds Orion and Microsoft Azure platforms.
Good to have scripting skills (bash, shell, PowerShell, Oracle,SQL queries)
Should to have knowledge configuring the Container & API monitoring .
Maintain and upgrade existing monitoring systems as required.
Manage the incident and problem queues, ensuring resolution within agreed SLAs.
Tune and improve the monitoring systems to allow for better incident management and problem resolution.
Maintain register of monitors and system design documentation.
Maintain IT documentation and work in accordance with internal procedures and industry best practice.
Contribute to knowledge base articles.
Assist and provide information for periodic reports on performance and availability.
Provide analysis of capacity management to assist other resolver teams.
Provide Windows Server support as required.
Participate in the on-call Rota and provide out of hours support as required.
Work from other Cubic or customer sites or data centers as required.
Comply with Cubic’s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Minimum Job Requirements:
Essential
Degree, or equivalent experience, in a technical or technical management discipline plus 2-3 years of experience in Microsoft System Centre suite, App Dynamics, SolarWinds Orion and Microsoft Azure platforms. Experience supporting customers within a technical capacity. Formal training with a Monitoring product. A self-starter who can drive through change at all levels, recognized by their peers as inspirational and the go to person for solving organizational problems. Motivation to improve skillset to ensure we are challenging system design. Excellent attention to detail and an unfaltering desire to deliver exceptional service. Customer focused and comfortable with dealing with executive level managers. Able to prioritize multiple tasks with deftness and adhere to deadlines. Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully
Desirable
Networking, Unix or Microsoft qualifications. Experience of using SCSM 2012 in a corporate environment. Experience of scripting in PowerShell in a corporate environment. Experience working within an IT Helpdesk. Up to date understanding of cloud technologies
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need

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