Senior Ticketing Executive

4 days ago

Ernakulam, India EduMetrix Limited Full time

Job Title: Senior Ticketing Executive

Company Overview

Go Unique Journeys is a leading travel solutions provider specializing in personalized corporate and leisure travel services. With a commitment to excellence, efficiency, and customer satisfaction, we are expanding our team and looking for passionate professionals to join us.

Position Summary

We are seeking an experienced
Senior Ticketing Executive
with in-depth knowledge of
GDS systems (Amadeus / Galileo / Sabre)
,
domestic and international fares
, and
IATA regulations
. The ideal candidate will have hands-on experience in handling ticket issuance, re-issuance, refunds, cancellations, and fare calculations. This role requires a professional who can manage both
corporate clients
and
individual travelers
with accuracy, speed, and exceptional communication skills.

Key Responsibilities

  • Manage end-to-end
    ticketing operations
    including issuance, re-issuance, cancellations, and refunds.
  • Work efficiently on
    GDS platforms
    (Amadeus, Galileo, Sabre) for fare searches, seat allocation, and PNR management.
  • Handle
    domestic & international fare calculations
    and apply IATA rules, airline policies, and routing restrictions.
  • Assist clients with
    best fare options
    , alternative routings, and special requests to ensure cost efficiency and convenience.
  • Manage
    corporate bookings
    , ensuring timely confirmations and accurate invoicing.
  • Keep updated with
    airline circulars, fare changes, and industry regulations
    .
  • Coordinate with airlines and consolidators for
    ticketing queries, waiver approvals, and schedule changes
    .
  • Provide professional and courteous customer support to resolve booking or travel-related issues.
  • Ensure compliance with
    company policies and IATA standards
    in all transactions.
  • Train and support junior ticketing staff if required.

Required Skills & Experience

  • 3–5 years
    of proven experience in ticketing (domestic & international).
  • Strong working knowledge of
    Amadeus / Galileo / Sabre GDS systems
    .
  • Excellent understanding of
    IATA regulations
    , fare construction, and airline industry practices.
  • Strong
    communication and interpersonal skills
    (verbal & written).
  • Ability to work under pressure with
    attention to detail and accuracy
    .
  • Proficiency in
    MS Office
    and ticketing-related software tools.
  • Prior experience handling
    corporate clients
    is highly desirable.

Education & Certifications

  • Graduate in any discipline (preferably Travel & Tourism / Hospitality).
  • IATA / UFTAA certification
    will be an added advantage.

What We Offer

  • Competitive salary package (based on experience & skills).
  • Opportunity to grow in a fast-paced travel industry environment.
  • Exposure to both
    corporate and leisure travel markets
    .
  • Supportive and collaborative team culture.


How to Apply:

Interested candidates can send their updated CV to a

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