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Product Testing and Warranty Engineer

1 month ago

bangalore, India Synedyne Systems Full time
Job Responsibilities:
Record, Monitor and analyse field failures & Warranty concerns for Synedyne products Working with the cross-functional teams for joint analysis and reporting of the issues
Understanding the schematics or blueprints to determine how to address the concerns
Diagnose, troubleshoot, and resolve product issues and identify the root cause, and submitting analysis reports within a targeted time
Preparation of the 8D reports/failure analysis Reports as per industry standards.
Effectively communicate technical information to customers
Escalate technical issues to engineering when necessary
Undertake field visits for analysis
Usage and maintenance of the test and measurement instruments such as Mustimeter, Oscilloscope and Signal generators, Microscope, debuggers, network analyzers, and specialized test equipment
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Required Skills and Qualifications:
Diploma/Bachelor’s degree in Electrical, Electronics engineering or related field
2-6 years’ experience in product testing or warranty analysis
Experience with hardware troubleshooting
Excellent verbal and written communication skills
Ability to effectively communicate with customers
Ability to work well in a team environment
Ability to work under pressure
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
Knowledge on
System testing of electrical and electronic products
Hardware troubleshooting
Warranty parts analysis
Test and measurement Instrument usage
Analytical Skill
Root Cause Analysis (8D and 5Why)
Basics of Electrical and Electronic system
Electronic Components
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