DevOps Engineer
4 weeks ago
7+ years
of relevant experience
Roles & Responsibilities:● Help Implement Cloud Operations teams goals and deliverables as determined by Sycamore Leadership● Ensure smooth operations of Sycamore SaaS products● Automate, enhance and maintain critical processes in Cloud Operations such as Change Control, Monitoring & Alerting● Contribute to process improvements and technical improvements that lead to increased stability and reliability● Support continuous improvements in Cloud Operations by○ developing platform services and tooling for moderncloud operations including metrics monitoring, CI/CDpipelines, etc.○ improving automation of provisioning, deployment,monitoring, alerting, and escalation● Support Secure operations by○ implementing best in class recommendations forsecure operations● Carry out ongoing Production Ops activities with precision and quality● Define, build and deliver high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform
Excellence in Operations● Implement and carry out procedures and policies in a manner that ensure high-quality SaaS operations with appropriate levels of management controls● Act as an internal contact for platform services issues for a customer● Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA
Required Experience● 7+ years of experience in Engineering, IT, IS, or related fields● Strong knowledge of Operations, DevOps, Development SDLC● Understanding and Familiarity with Cloud technologies● Has experience implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure, controlled manner.● Must be experienced in coordinating cross-functional teams such as support teams, escalation, and engineering software teams to successfully address product issues.● Strong understanding of how to build, scale, manage complex multi-product/service environments● Record of building lean, automated, and scalable support structure versus labor-intensive environment.● Strong innovation mindset, analytical skills, excellent oral, written communication skills, and experience with effectively communicating project/program mission and objectives.● Must exhibit effective customer service attitude, be able to lead a team in resolving difficult customer situations.
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