QC QA Manager

We are seeking a seasoned and proactive Quality Control & Assurance Manager to lead and drive quality initiatives across our unit. The ideal candidate will bring deep expertise in quality management systems, regulatory compliance, and team leadership, with a focus on continuous improvement, operational excellence, and customer satisfaction.

Key Responsibilities

Quality Strategy & Operations

• Develop and lead the units quality strategy aligned with organizational goals and compliance standards.
• Oversee implementation and maintenance of QMS, FSSC, BRC, and ISO 17025 systems, ensuring audit readiness and best-in-class practices.
• Coordinate and manage specifications for Raw Materials (RM), Semi-Finished Goods (SFG), and Finished Goods (FG).
• Conduct internal audits, support external audits, and close non-conformities in a timely manner.
• Drive TPM tools, 5S practices, and ESG-compliant quality processes.

Customer and Compliance Management

• Address customer complaints with timely and structured responses; implement effective Corrective and Preventive Actions (CAPA).
• Lead Root Cause Analysis (RCA) for internal and external non-conformances.
• Serve as Deputy Quality Manager for ISO 17025 accreditation and oversee all NABL-related activities.

Lab & Process Management

• Ensure compliance with Good Laboratory Practices, SOPs, safety, and environmental standards.
• Validate analytical procedures, manage sample storage, and maintain accurate result reporting.
• Conduct regular process verifications and validations in collaboration with cross-functional teams.

Team Leadership & Collaboration

• Lead the QC and QA teams, fostering ownership, discipline, and a problem-solving mindset.
• Plan and prioritize tasks, set KPIs, and conduct monthly performance reviews.
• Mentor and upskill team members to ensure continuous improvement and technical excellence.
• Collaborate with Application, NPD, R&D, and Procurement teams to support quality in projects and procurement audits.

Performance Monitoring & Reporting

• Monitor First Time Right (FTR) metrics, delivery due list failures, and PSS rejections.
• Generate daily and monthly quality performance reports for internal reviews.
• Represent the KL04 plant in daily BI QC discussions and support strategic initiatives.

Leadership Responsibilities

• Oversee daily operations of the QC & QA departments.
• Align team efforts with departmental goals and provide regular guidance and mentorship.
• Promote knowledge sharing, adherence to systems, and audit preparedness.
• Support the functional head in key quality initiatives and succession planning.

Process Goals

• Ensure timely resolution and feedback on customer complaints.
• Convert root causes into updated specifications to prevent recurrence.
• Monitor daily FTR and delivery failures, ensuring prompt corrective actions.
• Lead monthly performance reviews and maintain compliance with audit closure timelines.

Additional Responsibilities

• Take on tasks and initiatives as assigned by the Head of Department (HOD) or senior management.

Qualifications & Experience

• Bachelor's/Master's degree in Chemistry.
• Minimum 12 years of experience in Quality Control/Assurance, preferably in manufacturing or process industry.
• Proven leadership skills with the ability to manage large teams and cross-functional collaboration.
• Strong knowledge of QMS, ISO 17025, FSSC, BRC, GMP, and regulatory standards.
• Proficiency in quality tools, RCA, CAPA, and statistical quality control.