Network & Security Engineer (CCNP) - L2/L3
2 months ago
Work location: Bangalore
Mode: Work from Office
Shift timing: Rotational shifts
Competency level: L2 / L3+
Work exp required:
L2 : 5+ Years (Valid CCNP Certification Mandate)
L3: 9+ Years (CCNP Certification Mandate)
Senior Support Engineer – Network & Security
Job Type: Full-Time
About the Role:
We are seeking a seasoned Support Engineer with deep expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a strong network security and infrastructure background, with hands-on experience in troubleshooting and deploying complex network environments. You will join our dynamic IT services team, providing high-level technical support and driving improvements across our managed service centers.
Key Responsibilities:
Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for incidents related to Cisco switches and FortiGate firewalls. Diagnose and resolve complex network and security issues affecting client operations. Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks. Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security. Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions. Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their needs are met with effective solutions. Technical Leadership: Mentor junior engineers, lead training sessions, and create knowledge articles on network management and security best practices. Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.
Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: 5-8 years of relevant experience in networking and security, specifically with Cisco switches and FortiGate firewalls.
Certifications: Cisco Certified Network Professional (CCNP) or higher, Fortinet Network Security Expert (NSE) certification preferred.
Skills:
Advanced Troubleshooting: Exceptional ability to diagnose and resolve complex network issues using industry-standard and specialized tools. Proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities. Demonstrated experience in correlating data from multiple sources to quickly identify root causes and implement effective solutions.Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS).
Expertise in configuring, managing, and troubleshooting Cisco enterprise network technologies (Routing, Switching, ISE, Wireless) and FortiGate firewalls.
SD-WAN Expertise: Strong understanding and hands-on experience with Fortinet's Secure SD-WAN solution, including configuration, optimization, and troubleshooting of SD-WAN deployments. Familiarity with integrating SD-WAN into existing network infrastructures and leveraging it for improved application performance and security. Automation and Scripting: Proficiency in network automation tools and scripting languages (e.g., Python, Ansible) for configuration management, task automation, and network optimization. Experience in developing and maintaining scripts to streamline network operations and improve efficiency.Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Additional Requirements:
Availability for after-hours on-call duties and emergency response as needed.
Ability to work collaboratively in a team environment.
Strong commitment to professional client service excellence.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
A dynamic and supportive work environment.
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