Content Moderator

7 days ago

Hyderabad, India Tech Mahindra Full time
TECH MAHINDRA Hiring:-

Job Summary:

The BPO Quality Assurance (QA) Analyst ( Content Moderator ) is responsible for ensuring the quality and accuracy of customer interactions in a BPO setting. This role involves monitoring and evaluating customer service agents' performance, ensuring adherence to company policies, and identifying areas for improvement to enhance customer satisfaction.

Key Responsibilities:

1. Quality Monitoring:Monitor videos calls, emails, chat interactions, and other communication channels for adherence to company standards.Evaluate agents' performance based on pre-defined criteria, including accuracy, customer service, and communication skills.

2. Feedback and Reporting:Provide detailed feedback to customer service agents and supervisors regarding performance strengths and areas for improvement.Generate reports summarizing evaluation results, trends, and quality metrics for management review.

3. Training and Development:Coordinates and facilitates call calibration/training sessions for vendor QA partnersAssist in the development and implementation of training programs to address quality deficiencies and enhance overall service quality.Conduct training sessions or workshops for new hires and existing employees to reinforce best practices and quality standards.

4. Process Improvement:Identify recurring issues and recommend process improvements to enhance efficiency and customer satisfaction.Collaborate with various departments to implement and monitor quality improvement initiatives.5. Compliance:Ensure compliance with company policies, industry regulations, and client-specific guidelines.Stay updated with the latest industry trends, tools, and best practices in quality assurance.

6. Customer Satisfaction:Analyze customer feedback and complaints to identify patterns and areas for service enhancement.Work closely with the customer service team to resolve issues and improve the overall customer experience.

Minimum Criteria -

Bachelor's Degree or equivalent educationTo identify fakes and factual errors in videos and multimedia content.Experience with ecommerce shopping across multiple platforms, understand live commerce and other online avenues of shoppingAt least 2 year experience with social media video content creation/moderation, or experience with social media content agenciesPossesses understanding of video-based social media (Instagram Reels, YouTube Short Shorts, Chingari, Josh)Location- Hi-tech City HyderabadSalary - 3-5 LPA ( As per the experience documents and CCTC )Shift - Should be flexible for 24/7.

Preferred Criteria -Passionate about media, entertainment and internet trendsExisting experience on YT, Tiktok others is valuableAbility to create and execute innovative ideas under tight timelines, ability to independently complete video content moderation for Trust & Safety, shopping, music and other YT products.Skills ~Strong analytical and problem-solving abilities.Excellent verbal and written communication skills.Proficiency in using QA tools and software.Detail-oriented with a focus on accuracy.Ability to work independently and as part of a team.

** Interested candidates please share your updated CV to please mention ( QA Content Moderator ) in the subject line**

  • Content Moderator

    7 days ago

    Hyderabad, Telangana, India HyreFox Consultants Full time

    Role:Content Moderation / Content Moderator( Organize, categorize, and publishcontent and information using specific tools and channels Review, classifyand/or eliminate highly sensitive content Understand and remain updated onchanging client policies and guidelines Investigate, resolve, and relaycomplex content issues to the broader Trust and Safety team...

  • Content Moderator

    1 week ago

    Hyderabad, India Webhelp Full time

    **Job Advert** If you're fluent in English/Hindi and enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent to join our team in Hyderabad. Being a people-first company, we put people at the heart of our business, and this is when everything...

  • Content Moderator

    1 week ago

    Hyderabad, India Webhelp Full time

    **Advisor** **Location** - Hyderabad, India**Language** - English*** **Job Advert**: - If you're fluent in English/Hindi and enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent to join our team in Hyderabad. - Being a people-first company,...

  • Content Moderator

    2 weeks ago

    Hyderabad, India Webhelp Full time

    **Job Advert** If you're fluent in English/Hindi and enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent to join our team in Hyderabad. You’ll join our fun-loving global community of more than 120,000 passionate people who work in over 60...

  • Content Moderator

    2 weeks ago

    Hyderabad, India Webhelp Full time

    **Advisor** **Location** - Hyderabad, India**Language** - English*** **Job Advert**: - If you're fluent in English/Hindi and enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent to join our team in Hyderabad. - You’ll join our fun-loving...

  • Content Moderator

    19 hours ago

    HITEC City, Hyderabad, Telangana, India Jarvis Business Solutions Full time

    We are currently seeking a meticulous and skilled Content Moderator and Proof-reader to join our dynamic team. **Job Location :Hyderabad.** **Job type: work from Office** **Salary: As Per Company Norms** The Content Moderator and Proof-reader will be responsible for ensuring that all content produced meets our rigorous standards for grammar, alignment, and...

  • Content Moderator

    1 day ago

    Hyderabad District, Telangana, India vagarious solutions pvt.ltd Full time

    Hiring for Content Moderator Experience: - 3+years Budget : upto 6LPA Location : Banjara Hills, Hyderabad Notice Period: Immediate 6days working Mode of Interview : Face to Face Skills : Content Moderator, Knowledge on SEO, Google Analytics, Google Ads, Insta Ads Pay: Up to ₹500,000.00 per year Schedule: - Day shift **Experience**: - total...

  • Content Moderator

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    TECH MAHINDRA Hiring:Job Summary: The BPO Quality Assurance (QA) Analyst ( Content Moderator ) is responsible for ensuring the quality and accuracy of customer interactions in a BPO setting.This role involves monitoring and evaluating customer service agents' performance, ensuring adherence to company policies, and identifying areas for improvement to...

  • Content Moderator

    3 weeks ago

    Hyderabad, India Myndtree Business Services Pvt Ltd Full time

    **Job location**: - Gurgaon, Dehradun, Chandigarh, Hyderabad **Process**: - Content Review/Content Moderation/Content Curation **Level**: - Process Executive **CTC **- 2,25,000 **( Work From Home )** **Communication**: - Only Good and excellent communication **Notice period**: - Immediate **Shift**-Rotational **Experience**: - 0 to 1...

  • Content Moderator

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    TECH MAHINDRA Hiring:-Job Summary: The BPO Quality Assurance (QA) Analyst ( Content Moderator ) is responsible for ensuring the quality and accuracy of customer interactions in a BPO setting. This role involves monitoring and evaluating customer service agents' performance, ensuring adherence to company policies, and identifying areas for improvement to...

  • Content Moderator

    1 week ago

    Hyderabad, India Tech Mahindra Full time

    TECH MAHINDRA Hiring:-Job Summary: The BPO Quality Assurance (QA) Analyst ( Content Moderator ) is responsible for ensuring the quality and accuracy of customer interactions in a BPO setting. This role involves monitoring and evaluating customer service agents' performance, ensuring adherence to company policies, and identifying areas for improvement to...

  • Content Moderator

    1 week ago

    hyderabad, India Tech Mahindra Full time

    TECH MAHINDRA Hiring:- Job Summary: The BPO Quality Assurance (QA) Analyst ( Content Moderator ) is responsible for ensuring the quality and accuracy of customer interactions in a BPO setting. This role involves monitoring and evaluating customer service agents' performance, ensuring adherence to company policies, and identifying areas for improvement to...

  • Content Moderator

    2 months ago

    Hyderabad, India V5 Global Services Pvt Ltd Full time

    Your primary interaction is within your own team and your direct supervisor - In this role you will be given detailed instructions on all tasks - The decisions that you make impact your own work and are closely supervised - You will be an individual contributor as a part of a team with a predetermined, narrow scope of work - Please note that this role may...

  • Content Moderator

    7 days ago

    Hyderabad, Telangana, India V5 Global Services Pvt Ltd Full time

    Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require...

  • Content Moderator

    2 weeks ago

    Hyderabad, India HyreFox Consultants Full time

    **Role** : Content Moderation / Content Moderator( Organize, categorize, and publish content and information using specific tools and channels - Review, classify and/or eliminate highly sensitive content - Understand and remain updated on changing client policies and guidelines - Investigate, resolve, and relay complex content issues to the broader Trust and...

  • Content Moderator

    2 months ago

    Hyderabad, India HyreFox Consultants Full time

    Role:Content Moderation / Content Moderator( Organize, categorize, and publishcontent and information using specific tools and channels · Review, classifyand/or eliminate highly sensitive content · Understand and remain updated onchanging client policies and guidelines · Investigate, resolve, and relaycomplex content issues to the broader Trust and Safety...

  • Content Moderator

    2 months ago

    hyderabad, India HyreFox Consultants Full time

    Role :Content Moderation / Content Moderator( Organize, categorize, and publishcontent and information using specific tools and channels · Review, classifyand/or eliminate highly sensitive content · Understand and remain updated onchanging client policies and guidelines · Investigate, resolve, and relaycomplex content issues to the broader Trust and...

  • Content Moderator Associate

    2 weeks ago

    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - DOP - 3049783 **Job Description**: **Job Title** Content Reviewer **Organization** Wipro Digital Operations & Platforms **Workflow** Content Review **Salary Grade/Band** Group AA **Working hours** 24x7 working hours along with rotational shift. should be ready to work during holidays and night shift **Location** Hyderabad...

  • Process Associate

    2 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Process Associate

    3 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...