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Process Associate

2 months ago

Gurugram, India IGT Solutions Full time

About IGT

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.


Role & responsibilities:

1) Manage Inbound Calls

2) Provide Customer Care Support

3) Respond to customer inquiries regarding travel, including airlines and hotels.

4) Prior experience in international calling is preferred.

Preferred candidate profile

1) Undergraduate with 6 months of experience in customer service.

2) Graduate fresher only.


Perks and Benefits

1) Rotational shifts and days off

2) Attractive incentives

3) Five-day work week


Transport Facility

Both Side Cab Facility (Shuttle Plan)

Walk-In Interview - Deeksha. Bhatia


Please include the name 'Deeksha Bhatia' on the CV.

Position: Customer Success Associate


Sector: BPO/Call Centre

Division: Customer Success, Service & Operations


Job Status: Full-time, Permanent

Role Classification: Customer Success


Qualifications

Undergraduate: Any Graduate