Program Manager II, GO-AI Capacity Planning team
2 weeks ago
Key job responsibilities
-Single POC for Site Operations for all capacity planning issues. Responsible for driving site metrics for attendance, PTL, AHT etc.
-Work closely with Operations, supply planning and other stakeholders to proactively identify issues and take appropriate actions to minimize impact.
-Capture the right metrics to influence stakeholders and measure success
-Undertake process improvement and standardization of processes across all sites in the network
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND | Hyderabad, TS, IND | Virtual Location - DL
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
- Working Knowledge of Contact Center Capacity, Supply Planning and Workflow Management.
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