Engagement Lead

This is your chance to make a real difference in the lives of children and young people while utilising your exceptional customer journey and hands-on relationship management skills. OzChild is a leading child welfare organisation dedicated to supporting vulnerable children, young people and families, and is a leading provider of evidence-based and evidence-informed programs and services in Australia – striving to see that every child and young person is given the chance to shine. Over the last seven years OzChild has grown substantially with strong marketing and foster carer recruitment initiatives essential elements in supporting this growth as we strive to make a greater impact and strengthen the organisation. We are now looking for a new person to elevate our customer journey experience for potential foster carers. The Engagement Lead  holds a critical role in OzChild focused on growing the number of new foster carers in VIC, ACT and QLD to support vulnerable children and young people. Reporting to the Senior Manager Marketing & Engagement, in conjunction with the program teams in each state, this national role supports the foster carer customer service and onboarding journey; from enquiry, face-to-face and/or online screenings, completing paperwork, running information sessions, to stewardship, and facilitating checks, training and preliminary assessment of potential foster carers. You’ll do important work with one of Australia’s most impactful child welfare organisations, and with our world-class culture and great team, we guarantee you’ll have fun along the way To be successful in this role you will need; ·       At least 2+ experience in (carer) recruitment, business development, account management or a related role ·       Demonstrated experience in customer journeys, pipeline management and business development (sales) to meet high organisational targets ·       Not-for-profit experience and previous out-of-home care sector knowledge is desirable ·       Experience in Dynamics 365 is desirable ·       Experience and/or understanding of trauma, grief and loss is highly desirable ·       Highly developed interpersonal, communicating with influence, organisational, planning, and relationship management skills ·       Demonstrated experience in networking situations and public speaking ·       Capacity to work productively with a range of internal and external stakeholders ·       Excellent written and verbal communication skills ·       Proven ability to manage multiple tasks at once, meet deadlines, and work effectively under pressure ·       The ability to work as an effective member of a team while exercising independence, judgement and initiative ·   Desirable ·       Qualification in social work, social science, psychology, community services or related field ·       Tertiary qualification in business, communications, sales, marketing, or related subject Whilst the above experience is highly regarded, we welcome passionate applicants with a drive to learn and a “can do” attitude. Extra training is available for the right individual. What OzChild offers ·       12 months fixed term contract (maternity leave) ·       Flexible hybrid office/working from home environment ·       Flexible working hours– you can tailor your day ·       Be part of the vibrant marketing team Salary of $ 90,000 plus salary packaging $ 15,900 plus meals and entertainment $ 2650 ·       Ex gratia days Easter and Christmas ·       Ongoing internal and external training and development ·       Surface Pro laptop and mobile phone for work purposes For more details in relation to this role please see attached position description for your perusal To apply please include a cover letter addressing your key skills and experience and why you are the best fit for this role For more information or to discuss the role in detail please call Elizabeth Abdilla on or email To be successful, you will be required to meet our Safety Screening requirements, and this will include relevant police checks and hold a valid and current WWCC OzChild is committed to the employment of Aboriginal people and providing a work environment in which Aboriginal peoples' cultures, beliefs and values are acknowledged and respected, and in which the individual career goals and personal aims of Aboriginal staff are identified, promoted and achieved. OzChild is a child-safe organisation committed to protecting children and young people from all forms of abuse, bullying, exploitation and neglect, and to creating environments in all our programs and services where children are safe and feel safe. OzChild is an equal opportunity employer and encourages individuals of diverse backgrounds to apply. .