Branch Manager

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic/ Managerial Responsibilities

• NA

Core Responsibilities

Strategy & P&L Management

·        Maintains the Profit and Loss statement and Balance Sheet for the branch

·        Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

·        Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

·        Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service

·        Ensures Efficient complaint management within specified TATs

·        Drives high service scores

·        Conducts customer engagement programs and marketing events

·        Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes

·        Ensures Upkeep of the Branch and ATM and raises issues if required

·        Liaises with respective teams for effective and efficient Fraud Management within the cluster

·        Ensures branch compliance with Bank’s policies and processes

·        Ensures timely submission of MIS reports

·        Ensures safety and security of Bank and customer's assets

·        Ensures Audit related deliverables both internal and external are met as per the prescribed norms

·        Ensures Role clarity to employees in the branch and manage attrition

Performance Management

·        Tracks and monitors daily productivity and book movement of the branch

·        Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

People Management or Self-Management Responsibilities

• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
• Ensuring Training & Development
• Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

·        Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.