Lead : MuleSoft

3 weeks ago

Chennai, India ORION SYSTEMS Full time

Work Location : Remote

Flexible to work on EST time zone

Notice Period : Immediate to 30 days joiners

Job Overview:

  • Lead and manage the MuleSoft integration track within a multi-track managed services program.
  • Serve as the primary point of contact for all MuleSoft-related activities, escalations, and communications.
  • Ensure high-quality delivery of services in alignment with defined SLAs, KPIs, and client expectations.
  • Manage and prioritize incidents, service requests, problem tickets, and change requests.
  • Provide thought leadership and architectural guidance for complex integration use cases.
  • Collaborate with other track leads (e.g., CRM, Infra, DevOps) and cross-functional teams.
  • Mentor and guide MuleSoft developers and support staff; oversee their onboarding, training, and performance.
  • Participate in capacity planning, resource allocation, and shift scheduling.
  • Prepare and present status reports, incident RCA documentation, and performance dashboards.
  • Continuously evaluate and improve processes, tools, and delivery models for efficiency and effectiveness.
  • Stay current with MuleSoft platform updates, best practices, and industry trends.

Required Skills and Qualifications:

  • 12+ years of IT experience, with at least 5+ years in MuleSoft development and integration.
  • 35 years of experience in a team lead or track lead role in a managed services or support environment.
  • Strong understanding of MuleSoft Anypoint Platform (CloudHub, Runtime Manager, API Manager).
  • Experience in managing SLAs, incident management, and production support models (ITIL preferred).
  • Proficiency in developing, and maintaining APIs and integrations.
  • Excellent problem-solving skills and the ability to handle complex technical issues under pressure.
  • Strong communication and stakeholder management skills.
  • Experience with DevOps tools (e.g., Git, Jenkins, CI/CD) is a plus.
  • MuleSoft certification (Developer/Architect) preferred.

Interested candidates can mail me your resume to

Only relevant and short notice candidates are preferred.

Regards,

Manjula Balaraman

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