Lead Implementation Manager

3 days ago

Hyderabad, India Highspot Full time

Responsibilities Team Leadership: Lead and guide a team of Implementation Managers, providing direct supervision, setting clear expectations, and holding team members accountable for their responsibilities. Customer Advisory: Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot. Product Implementation: Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs. Coaching & Development: Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities. Operational Management: Manage routine operational plans, prioritize tasks, and delegate responsibilities based on team strengths. Stakeholder Collaboration: Work closely with the account team to support the sales process and revenue growth, and collaborate with the engineering team to evolve the product based on customer needs. Required Qualifications Experience: Over 10+ years of experience in project management, consulting, client management, professional services, or sales engineering, ideally with a focus on enterprise-level software implementations. Including 3-5 years of people management experience. Leadership: Demonstrated experience providing direct supervision or guidance to individual contributors. Implementation Expertise: Proven track record managing enterprise and strategic (end-to-end) software implementation processes with multiple stakeholders, delivering high-quality results on time. SaaS and Technical Acumen: Experience working in a SaaS environment and an ability to gain deep knowledge of product integration with other systems. Communication: Excellent written and verbal communication skills, with the ability to effectively engage and support diverse groups, from executives to junior users. Education: Bachelor's degree is required (STEM field preferred). #LI-NS1

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