Technical System Administrator

Job Description ABOUT XENONSTACK XenonStack is the fastest-growing   Data and AI Foundry for Agentic Systems , enabling enterprises to gain   real-time and intelligent business insights . We innovate through: Akira AI   – Building Agentic Systems for AI Agents XenonStack Vision AI   – Vision AI Platform NexaStack AI   – Inference AI Infrastructure for Agentic Systems Our mission is to accelerate the world’s transition to   AI + Human Intelligence   by building enterprise-ready platforms, supported by a secure, reliable, and scalable IT infrastructure. THE OPPORTUNITY We are seeking an experienced   Technical System Administrator   with   3+ years of expertise   in IT systems, networks, and helpdesk support. You will be responsible for ensuring the   reliability, security, and performance   of computer systems, servers, and networks that power XenonStack’s operations. This role is ideal for candidates who enjoy   problem-solving, infrastructure optimization, and hands-on support , while also mentoring IT support staff and implementing IT best practices. KEY RESPONSIBILITIES System & Network Administration Monitor and maintain company servers, networks, and endpoints. Configure, upgrade, and install hardware and software to meet business needs. Implement IT security protocols and ensure compliance with policies. Helpdesk & User Support Provide Tier-1 and Tier-2 helpdesk support to employees for hardware, software, and connectivity issues. Create and manage user accounts, access controls, and permissions. Design and maintain efficient feedback and error reporting systems for end-users. Troubleshooting & Maintenance Perform diagnostic tests and debug system issues to ensure smooth operations. Resolve network outages, performance bottlenecks, and security threats. Maintain IT documentation, backup policies, and disaster recovery procedures. Data Management & Security Ensure data is backed up regularly, archived securely, and retrievable in emergencies. Support data recovery operations as needed. Stay current with cybersecurity best practices and emerging IT threats. Team & Process Management Supervise, mentor, and guide IT support staff. Document IT processes, configuration changes, and incident logs. Continuously improve IT systems and recommend new tools or processes. SKILLS & QUALIFICATIONS Must-Have Bachelor’s degree in Information Technology, Computer Science, or related field. 3+ years of experience   as a System Administrator, IT Administrator, or related role. Strong knowledge of   Windows/Linux server environments, networking (LAN/WAN), and cloud fundamentals . Hands-on experience with   system security, firewalls, and access control . Strong problem-solving and troubleshooting skills. Excellent interpersonal, communication, and documentation abilities. Good-to-Have Familiarity with   cloud services (AWS, Azure, GCP) . Experience with   virtualization technologies   (VMware, Hyper-V, Docker/Kubernetes). Knowledge of automation/scripting in   Bash, PowerShell, or Python . Certifications such as   CompTIA Network+, Security+, Microsoft Azure Administrator, or RHCSA . WHY SHOULD YOU JOIN US? Work Closely with Leadership   – Partner with IT and operations leadership to ensure seamless infrastructure for scaling AI systems. High-Impact Role   – Play a critical role in supporting global operations, ensuring system uptime and security. Career Growth   – Progress into roles like   IT Manager, Infrastructure Architect, or Security Engineer . Global Exposure   – Collaborate with teams supporting enterprise clients and multi-region operations. Culture of Excellence   – Our values —   Agency, Taste, Ownership, Mastery, Impatience, and Customer Obsession   — empower you to deliver impact with autonomy. Responsible AI First   – Contribute to building secure and reliable IT environments for enterprise AI adoption. XENONSTACK CULTURE – JOIN US & MAKE AN IMPACT At XenonStack, we believe in   shaping the future of intelligent systems . We foster a   culture of cultivation   built on bold, human-centric leadership principles, where   deep work, simplicity, and adoption   define everything we do. Our Cultural Values Agency   – Be self-directed and proactive. Taste   – Sweat the details and build with precision. Ownership   – Take responsibility for outcomes. Mastery   – Commit to continuous learning and growth. Impatience   – Move fast and embrace progress. Customer Obsession   – Always put the customer first. Our Product Philosophy Obsessed with Adoption   – Making AI agents enterprise-ready and accessible. Obsessed with Simplicity   – Turning complex infrastructure into intuitive, reliable systems. Be part of our mission to   accelerate the world’s transition to AI + Human Intelligence   — by ensuring our platforms run on   secure, stable, and future-ready infrastructure . Requirements System & Network Administration Monitor and maintain company servers, networks, and endpoints. Configure, upgrade, and install hardware and software to meet business needs. Implement IT security protocols and ensure compliance with policies. Helpdesk & User Support Provide Tier-1 and Tier-2 helpdesk support to employees for hardware, software, and connectivity issues. Create and manage user accounts, access controls, and permissions. Design and maintain efficient feedback and error reporting systems for end-users. Troubleshooting & Maintenance Perform diagnostic tests and debug system issues to ensure smooth operations. Resolve network outages, performance bottlenecks, and security threats. Maintain IT documentation, backup policies, and disaster recovery procedures. Data Management & Security Ensure data is backed up regularly, archived securely, and retrievable in emergencies. Support data recovery operations as needed. Stay current with cybersecurity best practices and emerging IT threats. Team & Process Management Supervise, mentor, and guide IT support staff. Document IT processes, configuration changes, and incident logs. Continuously improve IT systems and recommend new tools or processes.