Systems Engineer

1 month ago

bangalore, India Calix Full time
This position is based in Bangalore, India.
The Revenue Edge is leading that change, putting Service Providers in touch with the network inside the subscriber’s home, and allowing them to provide an unparalleled end-to-end network experience. From Entire Household Content filtering, and Virus/Threat detection to bleeding edge Wi-Fi and Mesh Networking technologies, the Revenue Edge is a key component in the success of Calix’s Customers.
Our Customer Support team is growing, and we are looking for customer centric professionals who enjoy problem solving and working with people, who will focus on our Revenue Edge portfolio.

As a Systems Engineer (TAC) – Revenue Edge Technology support, you will provide technical assistance and support to Calix customers and partners. You will troubleshoot, resolve, and document complex network/cloud related problems in a fast-paced and collaborative environment. You will work with cutting-edge technologies and products that enable secure and seamless connectivity for millions of users across the globe.

Responsibilities & Duties:

  • Provide technical support for Calix products, such as Residential gateways, Mesh Satellites, Calix Cloud products.
  • Analyse, diagnose, and resolve network and applications issues reported by customers and partners.
  • Analyse outages - document per guidelines, communicate risks.
  • Collaborate with other engineers, product managers, and calix vendors to identify root causes and solutions.
  • Escalate complex or unresolved cases to the appropriate teams or experts.
  • Meet SLAs and keep customers satisfied.
  • Update Support tickets continuously per Calix processes.
  • Document case histories, best practices, and troubleshooting guides.
  • Contribute to the continuous improvement of the TAC processes and tools.
  • Cover shifts based on business needs - comfortable with 24x7 work.
  • Root cause analysis obligations, Provide pragmatic and effective recovery.
  • Manage and communicate the related risks.

Technical Skills

  • 4+ years of technical support and/or escalation support experience, with background in networking and telecommunication.
  • Provide Level-2/3 support and troubleshooting to resolve issues.
  • Basic understanding of Networking protocols i.e. TCP/IP, DHCP, PPPoE, DNS, SNMP, IPV4/IPV6, CGNAT, Ethernet, Layer2 (RSTP/MSTP, VLANs, etc.).
  • Traffic flow monitoring basic concepts (NetFlow, SFLOW, IPFIX etc).
  • Wireless (wireless networking, Wi-Fi standards (802.11xx), RSSI, SNR, PHY rate etc).
  • Voice protocol - SIP basic understanding.
  • Basic knowledge of Linux.
  • Sound understanding of layer 2 protocol, 802.1Q protocol, Wireshark.

Added skills (Good to have)

  • Added advantages of any Wireless networking certification (eg: Aruba etc.)
  • Added advantages of CCNA certification (R&S or service provider) or any equivalent.
  • Added advantages of hands-on experience in python or any scripting and familiarity with monitoring tools like Kibana, Grafana.

Professional skills

  • Fluent in the English language (Verbal and written).  This is mandatory.
  • Should be able to articulate technical issues / solutions to internal / external customers. 
  • Self-motivated (Do not require constant ‘oversight/assistance’ to get jobs done, etc.).
  • Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, etc. quickly).
  • Accountable and open to constructive feedback. 
  • Exceptional customer service skills.  Placing customer needs first is an absolute requirement. 
  • Ability to objectively think and solve problems under pressure (Very important).

Qualifications

  • Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.
  • Experience working in a Network NOC, R&D , SaaS/PaaS, and/or customer facing environment.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and products

Work Location – Onsite Bangalore

  • Systems Engineer

    2 months ago

    bangalore, India Stibo Systems Full time

    Systems Engineer, Bangalore The Global Cloud Operations team is seeking a Systems Engineer who enjoys solving problems, working with customers, and will be responsible for designing, implementing, and maintaining cloud infrastructure solutions to support our organization's applications and SaaS services. This role requires a deep understanding of cloud...

  • Systems Engineer

    2 weeks ago

    bangalore, India Stibo Systems Full time

    Systems Engineer, Bangalore The Global Cloud Operations team is seeking a Systems Engineer who enjoys solving problems, working with customers, and will be responsible for designing, implementing, and maintaining cloud infrastructure solutions to support our organization's applications and SaaS services. This role requires a deep understanding of cloud...

  • Systems Engineer

    3 weeks ago

    bangalore, India Stibo Systems Full time

    Systems Engineer We are looking for an Systems Engineer to join our Global Technical Services team in Bangalore, India. The position reports to the Manager of Global Technical Services. We are passionate about data and new technology that can help companies with their digital transformation. We welcome others who are driven by the same passion for...

  • Associate Systems Engineer

    6 days ago

    bangalore, India Stibo Systems Full time

    Associate Systems Engineer We are looking for an Associate Systems Engineer to join our 24x7 support department in Bangalore, India. The position reports to the Manager of Technical Support. We are passionate about data and new technology that can help companies with their digital transformation. We welcome others who are driven by the same passion for...

  • Associate Systems Engineer

    4 weeks ago

    bangalore, India Stibo Systems Full time

    Associate Systems Engineer We are looking for an Associate Systems Engineer to join our 24x7 support department in Bangalore, India. The position reports to the Manager of Technical Support. We are passionate about data and new technology that can help companies with their digital transformation. We welcome others who are driven by the same passion for...

  • Senior System T&V Engineer

    2 months ago

    bangalore, India Maxwell Energy Systems Full time

    Description:As a T&V Engineer @ Maxwell, you will be responsible for the verification & validation of battery management systems. You will be involved in all the different stages of product development from validation test cases definition to creation of test environment and test plan. You will also be responsible for making test plan, test strategy, test...

  • Sr System Engineer

    3 weeks ago

    bangalore, India Maxwell Energy Systems Full time

    DescriptionMaxwell Energy works on advanced electronics focusing on efficient energy storage and conversion solutions. We are looking for a system engineer with a strong desire to make our products safe and reliable yet simple. In this role, you would be responsible for end-to-end process definition, implementation and execution of the best practices of...

  • Sr System Engineer

    2 months ago

    bangalore, India Maxwell Energy Systems Full time

    DescriptionMaxwell Energy works on advanced electronics focusing on efficient energy storage and conversion solutions. We are looking for a system engineer with a strong desire to make our products safe and reliable yet simple. In this role, you would be responsible for end-to-end process definition, implementation and execution of the best practices of...

  • Senior System T&V Engineer

    2 months ago

    bangalore, India Maxwell Energy Systems Full time

    Description: As a T&V Engineer @ Maxwell, you will be responsible for the verification & validation of battery management systems. You will be involved in all the different stages of product development from validation test cases definition to creation of test environment and test plan. You will also be responsible for making test plan, test strategy, test...

  • IT-Staff Systems Engineer

    3 weeks ago

    bangalore, India Cadence Design Systems, Inc. Full time

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Position: IT- Sr. Staff Systems Engineer Grade: IT4 Location: Bangalore/Noida This role will have broad experience in global deployment and management of desktop solutions in the Mac environments. Managing the Mac devices...

  • IT-Staff Systems Engineer

    2 months ago

    bangalore, India Cadence Design Systems, Inc. Full time

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Position: IT- Sr. Staff Systems Engineer Grade: IT4 Location: Bangalore/Noida This role will have broad experience in global deployment and management of desktop solutions in the Mac environments. Managing the Mac devices...

  • Systems Engineer for CVML

    3 weeks ago

    bangalore, India Ittiam Systems Full time

    Required Experience : 2 to 4 yearsJob Description: Selected candidate will join an innovative team of engineers working on developing reliable IoT based systems. Our current IoT systems serving the Retail markets are deployed across the globe. The IoT system software involves multiple components like Operating system, software footprint, diagnosis,...

  • Systems Engineer for CVML

    2 months ago

    bangalore, India Ittiam Systems Full time

    Required Experience : 2 to 4 yearsJob Description: Selected candidate will join an innovative team of engineers working on developing reliable IoT based systems. Our current IoT systems serving the Retail markets are deployed across the globe. The IoT system software involves multiple components like Operating system, software footprint, diagnosis,...

  • Systems Architect

    2 months ago

    bangalore, India Stibo Systems Full time

    Description The Global Cloud Operations team is seeking Systems Architect who enjoy solving problems, working with customers, and have a strong background in designing, implementing, and managing cloud-based solutions from different fields, including AWS/Azure infrastructure operations, optimization, and network administration. The Systems...

  • Systems Architect

    3 weeks ago

    bangalore, India Stibo Systems Full time

    Description The Global Cloud Operations team is seeking Systems Architect who enjoy solving problems, working with customers, and have a strong background in designing, implementing, and managing cloud-based solutions from different fields, including AWS/Azure infrastructure operations, optimization, and network administration. The Systems...

  • Communication Systems Engineer

    4 weeks ago

    bangalore, India Ananant Systems Private Limited Full time

    Vision: Establishing a world-class semiconductor and wireless systems company headquartered in India to address the expanding requirements for advanced connectivity, computing, and security for wireless 5G and 6G infrastructure and devices. Our product offerings including Intellectual Property (IP), chip design, semiconductor products, software and systems...

  • Communication Systems Engineer

    3 weeks ago

    bangalore, India Ananant Systems Private Limited Full time

    Vision: Establishing a world-class semiconductor and wireless systems company headquartered in India to address the expanding requirements for advanced connectivity, computing, and security for wireless 5G and 6G infrastructure and devices. Our product offerings including Intellectual Property (IP), chip design, semiconductor products, software and systems...

  • System Engineer

    3 weeks ago

    bangalore, India AXISCADES Full time

    About UsAXISCADES is a technology solutions company focusing on engineering solutions and services. We bring expertise that caters to the engineering, technology, manufacturing and digital needs of fortune 100 clients in aerospace, defense, heavy engineering, automotive, energy & medical equipment sectors. With decades of experience in creating innovative,...

  • System Engineer

    4 weeks ago

    bangalore, India AXISCADES Full time

    About UsAXISCADES is a technology solutions company focusing on engineering solutions and services. We bring expertise that caters to the engineering, technology, manufacturing and digital needs of fortune 100 clients in aerospace, defense, heavy engineering, automotive, energy & medical equipment sectors. With decades of experience in creating innovative,...

  • System Engineer

    1 month ago

    bangalore, India AXISCADES Full time

    About Us AXISCADES is a technology solutions company focusing on engineering solutions and services. We bring expertise that caters to the engineering, technology, manufacturing and digital needs of fortune 100 clients in aerospace, defense, heavy engineering, automotive, energy & medical equipment sectors. With decades of experience in creating innovative,...