
Executive - Call Centre
2 weeks ago
Key Responsibilities:
- Handle incoming and outgoing calls in a polite and professional manner.
- Understand customer needs and provide appropriate solutions.
- Follow scripts/guidelines while addressing different customer concerns.
- Maintain accurate records of all interactions in the system.
- Promote customer satisfaction and loyalty by going the extra mile.
- Attend regular training sessions to stay updated and improve performance.
- Achieve daily and monthly performance targets.
Requirements:
- Bachelor's degree.
- Good communication skills in Tamil and English (Required).
- Active listening and a customer-focused attitude.
- Basic computer skills.
- Ability to multitask and manage time efficiently.
- Positive attitude and eagerness to learn.
- Previous experience in a call center is an advantage.
- Punctuality and regular attendance are essential.
- Must be able to relocate or commute to Saibaba Colony, Coimbatore.
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