Sr Manager

3 months ago

pune, India IGT Solutions Full time
IGT Solutions Hiring for Sr Manager - Travel Operations in Pune
Interested candidates are requested to please provide email their resume at
JOB DESCRIPTION
Designation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)
IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a Global Digital BPM Contact Center services environment.The role will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business goals and to ensure customer delight through close interaction with the client stakeholders and internal leadership.
Knowledge, Skills and Essential Experience:
· 12-18 years of experience in BPO Operations at a leadership level, Travel Operations Preferred
· Should have deep knowledge and understanding of the Travel market, Competition & Market trends in BPO
Graduation in any discipline
· Lean, Six sigma Green Belt / black belt trained / certified (preferred)
· Should be willing to work in a 24x7 environment (5 days working US shifts)
· Proven ability to build, manage and foster a team-oriented environment.
· Have an ability to understand Staffing adherence and Schedule Adherence
· Proven ability to work creatively and analytically in a problem-solving environment.
· Deep desire and passion to work in service/Sales environment.
· Excellent communication (written and verbal) and interpersonal skills.
· Min. 2-3 Yrs. of experience in a Manager or Sr Manager – Operations role, managing International Travel or Airlines Operations
Job Responsibilities:
· Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organization
· Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. Designing and presenting all Performance Reviews to the client and the company Leadership Team.
· Responsible for profitability of the current program.
· Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all sites.
· Manage and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader
· People management with help of skip level meetings, TL grooming and Red Amber Green analysis
· Agent development through strong coordination with Training
· Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client.
· Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company.
· Devise solutions and strategies for improving performance & critical metrics like NPS/DSAT/Productivity/CCR/AHT
· Manage attrition by creating a people friendly environment
· Setting Targets for Performance for all levels of (Sr Managers, Managers, Assistant Managers, Team Leaders, Quality & Agents level).
· Fostering a business-oriented relationship through regular interactions and ongoing communication.
· Providing frequent status reports on team performance including plans for improvement.
· Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities.
· Track and analyze performance to identify gaps and implement corrective action when required.
Personal Style Enablers:
· Ability to motivate and inspire teams, lead by action and example
· Diligence in following through Operational Parameters
· Innovative and able to forecast business risks and plug any gaps to goals with effective improvement initiatives
· Excellent people manager, open to direction and a collaborative work style and commitment to get the job done
· Ability to challenge and debate issues of importance to the organization
· Ability to look at situations from several points of view
· Persuasive with details and facts
· Confident, flexible with the ability to work in a fast paced and changing environment
· Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
· Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development
· Build and sustain relationships with key people in the Customer Environment
· Extrovert with a blend of sales mind set

  • SR Analytics

    2 months ago

    Pune, Maharashtra, India SR Analytics Full time

    Job Title : Senior Data EngineerLocation : PuneCompany : SR AnalyticsNumber of positions : 2Experience : 5-9 yearsJob Location : Pune (Balewadi)- In-Office position About Us :We at SR Analytics, a Data Analytics and Business Intelligence Services firm, are looking to add a Senior Data Engineer to our team. If you are passionate about Azure Cloud...

  • SR Analytics

    1 month ago

    Pune, India SR Analytics Full time

    Job Title : Senior Data EngineerLocation : PuneCompany : SR AnalyticsNumber of positions : 2Experience : 5-9 yearsJob Location : Pune (Balewadi)- In-Office position About Us :We at SR Analytics, a Data Analytics and Business Intelligence Services firm, are looking to add a Senior Data Engineer to our team. If you are passionate about Azure Cloud...

  • Cloud Data Engineer

    6 days ago

    Pune, Maharashtra, India SR Analytics Full time

    Job Title : Senior Data EngineerAbout SR Analytics :SR Analytics is a Data Analytics and Business Intelligence Services firm seeking a Senior Data Engineer to join our team. We are passionate about Azure Cloud technologies and data engineering. If you have a strong skill set and thrive in a fast-paced environment, we would love to hear from you.Data...

  • Senior Data Engineer Position

    4 weeks ago

    Pune, India SR Analytics Full time

    Job Title : Senior Data EngineerAbout Us : At SR Analytics, a Data Analytics and Business Intelligence Services firm, we are on a mission to deliver cutting-edge solutions using Azure Cloud technologies. Our team is passionate about innovation and collaboration, and we are looking for a talented Senior Data Engineer to join us.Job Responsibilities :Design,...

  • Sr Manager

    6 months ago

    Pune, India TransUnion LLC Full time

    What We'll Bring: Dynamics of the Role TransUnion is currently recruiting for a dynamic Sr. Manager that will be responsible for the development, implementation, and oversight of the Corporate Investigations (CID) function across TransUnion’s international operations. This role serves as TransUnion’s primary contact regarding fraud activities,...

  • Manager / Sr Manager - Operations ( Travel/Airlines)

    4 months ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in PuneInterested candidates are requested to please provide email their resume at JOB DESCRIPTIONDesignation: Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for aSr Manager - BPO Operationsto lead multiple client business operations in a Global Digital BPM Contact...

  • Senior Data Engineer

    1 month ago

    Pune, India SR Analytics Full time

    About SR Analytics:We are a Data Analytics and Business Intelligence Services firm looking to add a Senior Data Engineer to our team. If you are passionate about Azure Cloud technologies and data engineering, have a strong skill set, and thrive in a fast-paced environment, we would love to hear from you.Job Responsibilities:1 Design, construct, and maintain...

  • Manager / Sr Manager - Operations ( Travel/Airlines)

    4 months ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at JOB DESCRIPTION Designation : Manager / Sr Manager - BPO Operations ( Travel/Airlines) IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a...

  • Manager / Sr Manager - Operations ( Travel/Airlines)

    4 months ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at Lipi.Jhingran@igtsolutions.com JOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations...

  • Manager / Sr Manager - Operations ( Travel/Airlines)

    4 months ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at Lipi.Jhingran@igtsolutions.com JOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations...

  • Sr manager

    1 week ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at JOB DESCRIPTION Designation : Manager / Sr Manager - BPO Operations ( Travel/Airlines) IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a...

  • Sr Manager

    2 months ago

    pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at Lipi.Jhingran@igtsolutions.com JOB DESCRIPTION Designation : Manager / Sr Manager - BPO Operations ( Travel/Airlines) IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client...

  • Sr Manager

    1 week ago

    pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in PuneInterested candidates are requested to please provide email their resume at JOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a Global Digital BPM...

  • Sr manager

    7 days ago

    Pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in PuneInterested candidates are requested to please provide email their resume at Lipi. JOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a Global...

  • Sr Marketing Creative Services Manager

    5 months ago

    Pune, India Ecolab Full time

    JOB DESCRIPTION At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and...

  • Sr Manager

    2 months ago

    pune, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at Lipi.Jhingran@igtsolutions.com JOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations...

  • Sr. Manager Utilities

    6 months ago

    Pune, India Tata Motors Full time

    Position Summary with Job Responsibilities Sr. Manager Utilities Education BE( Electrical/Electronics) Work Experience · Ensuring availability of energy sources to equipment’s like power, Compressed air, water and gas. · Maintenance of power substations, compressor house for uninterrupted energy sources · Planning improvement...

  • Sr. Sales Manager

    4 weeks ago

    Pune, India AideWiser SolTek Full time

    Job Title: Sr. Sales ManagerExperience: 5 to 9 yearsLocation: Pune (On-site)Notice Period: Upto 30 daysRoles and responsibilities:Responsible for meeting Monthly & Quarterly Sales targets for rooftop solar system sales in the MSME segmentCandidate is expected to generate leads themselves and convert it to orders. In addition, they need to ensure that all...

  • Sr. Asset Management Analyst

    2 months ago

    Pune, India Procore Technologies Full time

    Job DescriptionWe’re looking for Sr. IT Asset Analyst  to join Procore’s Product & Technology Team. Procore software solutions aim to improve the lives of everyone in construction and the people within Product & Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses...

  • Sr. java fullstack developer

    1 week ago

    Pune, India Nirmitee.io Full time

    Company Description NIRMITEE. IO is conceived with a rich heritage of Business and Management Consulting experience. We provide Enterprise IT solutions helping clients shift to new business models using disruptive technologies and our own business experience. As a strategic partner, we will determine the right combination of technologies for your business...