Assoc Technical Support Analyst
3 days ago
Position Responsibilities & Essential functions Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots problems with malfunctioning software applications and recommends corrective action Directs and guides clients through resolution of technical issues Submits requests for product changes and other custom programming updates Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Attends training courses as required and stay abreast of evolving internal processes and industry developments Provides customer service and remote support services and applies problem solving skills Works in a team environment and assist team members on various issues Provides other ad hoc support and duties as assigned Works in an environment with competing priorities Qualifications: CCNA Certification or equivalent experience required: Work experience designing, installing or supporting core network infrastructure (routers, switches, wireless) for 1+ years. Strong Cisco command line knowledge. Understanding of WAN connectivity concepts (T1, VPNs, MPLS etc.). Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP. 1 year of user support or implementation experience within a technical support organization or field service organization. Excellent customer service skills via phone and chat. Strong problem-solving ability. Strong negotiation skills. Proven ability to lead by example and affect a positive change among peers. Associate Degree or commensurate experience. 1-2 years of technical support experience with client contact. Knowledge of PC hardware and software and mobile devices (Smartphones/iPads). Experience using a ticketing system such as Salesforce, Service Now, Clarify, Remedy, or Footprints. Knowledge of Unix/Linux/SQL. Troubleshooting knowledge of wireless infrastructure. Experience managing and troubleshooting Fortigate filtering devices. Experience with VeloCloud or other SDWAN technologies. Should be willing to work on overlap with US timings (6.30 PM IST - 3.30PM IST) Automotive industry experience a plus.
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Hyderabad, India Sandoz Full timeJob Description Role: Assoc. Dir. DDIT Dev. GCO Tech. Design (Technical Business Analyst) Senior Expert for delivering projects and/or running operations in the specific business sub-function. Collaborate with Business Stakeholders and DDIT Strategic Business Partners for analyzing demand, proposing/assessing solutions and executing projects Lead the...
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Assoc Technical Support Analyst
5 days ago
Hyderabad, Telangana, India CDK Global Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition Responsibilities & Essential functionsReceives inbound client/associate inquiries via phone, web chat, e-mail, and online ticketCreates case logs, record information, establish resolution time, follow up on issues, and escalate complex issuesAssesses issues and establish a course of action to guide the client/associate to timely resolution of...
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Technical support analyst
4 weeks ago
Hyderabad, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
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Technical support analyst
4 days ago
Hyderabad, India Randstad Enterprise Full timeAbout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N. V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
6 days ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical Support Analyst
4 days ago
Hyderabad, India Randstad Enterprise Full timeabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Technical support analyst
3 days ago
Hyderabad, India Randstad Enterprise Full timeAbout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N. V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
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Assoc Engr
2 weeks ago
Hyderabad, India Sutherland Full timeJob Description Company Description Sutherland is seeking a strategic-thinking and dynamic person to join us as Assoc Engr - Deployment Specialist. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job...
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Sales Assoc Analyst
1 week ago
Hyderabad, Telangana, India PepsiCo Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOverviewThis position will be part of the HCC organization supporting Frito Lay North America business retail customer team.The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams....
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Sales Assoc Analyst
16 hours ago
Hyderabad, Telangana, India Pepsico Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOverviewThis position will be part of the HCC organization supporting Frito Lay North America business retail customer team.The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams....
