L1 Network Security Engineer

4 weeks ago

Chennai, India MOVATE TECHNOLOGIES PRIVATE LIMITED Full time

Role : Network Security Engineer


Industry Type : IT Services & Consulting


Department : IT & Information Security


Employment Type : Full Time, Permanent


Role Category : IT Security


Education : UG/Any Graduate


Job Description :


Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry- leading proprietary solutions, resilient operations, and innovative business engagement models.


It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively.


The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer- centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


Position : Network Security Engineer (L1 Engineer)


Experience : 3 - 7 years


Job Location : Chennai - Ambattur


Primary Skills :


- Excellent Communication Skills.


- Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues


- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO


- Familiarity with DLP and Encryption gateways.


- Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.


- Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc


- International Support experience preferable.


- CCNA certification is preferable


Education :


- Bachelors degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience


Experience :


- Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.


Roles and Responsibility :


- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.


- Able to determine problems quickly and deliver a Remarkable Customer Experience.


- Check the case queue and clear the cases in it before the end of the shift


- Help customers with Netskope products and services.


- Update ZD with case updates and set SLA accordingly


- Manage caseloads & backlog in a timely manner, drive them for a closure


- Take ownership for problem resolution, problem reproduction and escalation.


- Escalate cases to the L2 team whenever required with proper documentation.

(ref:hirist.tech)

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