Collection Specialist 1

Overview Job Description The Collection Specialist 1 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers. The Collection Specialist 1 works directly with sales customer success and billing to resolve collection issues in a timely manner. Responsibilities Follow-up with internal and external stakeholders including but not limited to escalating accounts with disputed balances independently Assist in identifying and researching disputed items preventing or delaying payment while providing customers timely responses Participate in customer meetings and collaborate with business partners to addresscustomer issues Assist in maintaining data integrity in all systems including but not limited to billing contacts and customer collection notes Assist in updating team process documentation ​ Minimum Qualifications High School diploma or equivalent Experience with Business-to-Business collections or Accounts Receivable processes Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Organizational multi-tasking and time management skills Collaboration skills applied successfully within team Microsoft Excel skills Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Critical thinking and problem solving skills Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude. Basic ability to present updates to internal and external stakeholders as needed Able to thrive in a fast paced deadline driven environment Attention to detail Demonstrated ability to influence motivate and mobilize team members and business partners Ability to work independently and in a team environment Knowledge of Microsoft Operating systems and products Up to 0% travel time required Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job Responsibilities Follow-up with internal and external stakeholders including, but not limited to, escalating accounts with disputed balances, independently Assist in identifying and researching disputed items preventing or delaying payment, while providing customers timely responses Participate in customer meetings and collaborate with business partners to address customer issues Assist in maintaining data integrity in all systems, including but not limited to, billing contacts and customer collection notes Assist in updating team process documentation Basic Qualifications High School diploma, or equivalent Experience with Business-to-Business collections or Accounts Receivable processes Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Organizational, multi-tasking, and time management skills Collaboration skills, applied successfully within team Microsoft Excel skills Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Critical thinking and problem solving skills Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude. Basic ability to present updates to internal and external stakeholders as needed Able to thrive in a fast paced, deadline driven environment Attention to detail Demonstrated ability to influence, motivate and mobilize team members and business partners Ability to work independently and in a team environment Knowledge of Microsoft Operating systems and products Up to 0% travel time required Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job