Network Engineer
3 weeks ago
Job Description:
Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
Ø Troubleshoot Product, Codes and Configuration issues
Ø Ensure consistent customer satisfaction
Ø Document all communication with customers in the CRM
Ø Interface with international customers
Ø Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
Primary Skills:
Ø OSI layers – detailed understanding of each layer's function and relevant protocols that operates at each level
Ø TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
Ø MAC header structure and use of each fields
Ø IP header structure and use of each fields
Ø ARP – how ARP works in a Layer 2 and Layer 3 communication
Ø Mac address table fields and how a switch uses MAC table for switching decisions
Ø ARP table and how a switch uses ARP table
Ø Routing Table fields and how a Router uses routing table for routing decisions
Ø DHCP protocol messages (clear understanding of DORA process)
Ø DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)
Ø thorough understanding of Broadcast domain and Collision Domain
Ø thorough understanding of Unicast, Multicast and Broadcast traffic
Ø thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
Ø thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)
Ø Difference between Routing and Routed protocols
Ø Good troubleshooting approach (from Level 1 to 7 of OSI)
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