Desktop Support Specialist

3 weeks ago

Delhi, India Endurance IT Services Full time
Job DescriptionDesktop Support Level II - Newport News, VA (Onsite)

Objective:This position is also responsible for responding to escalated support issues and delegating tasks, particularly related to general desktop, hardware, and printer support. You will manage systems and processes that impact end-user technology and serve as a resource for other IT Support personnel. Hardware and Software support for desktop and field users including PCs, printers, phones, and other technology.

Networking and network security, including ethernet routing, ISP interfacing, and firewall management.

Online technologies including Azure AD, VMware Workspace, Adobe, Office 365, and company portal.

On-premises technology and infrastructure including virtualized (VSAN) environment, building security and surveillance, phone and voicemail management, accounting suite, domain administration, database management, disk and tape backup management, and Citrix-hosted environments.

Primary

Responsibilities:

Technology support and troubleshooting:

- Evaluate, enhance, and create processes to make technology support more efficient.

- Advanced troubleshooting and solution development for escalated hardware and

software issues.

- Desktop and workstation technologies:

> Windows 10 and newer OS support

> MS Office (365) and related email tools

> Various online applications

> Network and local printers/plotters

- Basic Networking

- VOIP devices

- Mobile devices and MDM

- Collaborate with cross-functional teams to investigate and resolve complex problems.

- Assist in domain administration, managing users, devices, and groups.

Communication and Assistance:- Provide guidance on technology usage and maintain professional communication

- Assist in managing and maintaining an inventory of IT assets, including computers,peripherals, and software licenses.

Organization:

- Responsible for documenting various technology systems.

- Collaborate frequently with other employees, emphasizing the importance of

maintaining a calendar and respecting time commitments.

Requirements

Qualifications :

3+ years’ experience with technical support related to computer hardware, software, and peripherals such as central processing units, monitors, cables, printers, plotters, phones, and online technologies.

Advanced knowledge of PC/Server hardware and Windows operating systems including Windows 10, 11

Experience with installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals.

Experience with any of the following

Preferred:

- Dell business-class machines

- Apple iOS

- FortiGate Firewalls/Access Points

- Azure AD

- MS 365 Support or Administration

- Sentinel One Endpoint Management

- Mimecast

- AutoBid

- Citrix Virtualization/XenApp/Workspace

- VMware WorkspaceOne

Ability to explain technical concepts and procedures to non-technical users.

Must possess and maintain a valid Virginia driver’s license and a satisfactory driving record

RequirementsExperience Required: 3 or more years of business development experience selling to senior business and IT stakeholders Experience Required: Demonstrated achievement in sales in the IT industry. Proven successful experience selling cloud, service desk, network operations services, information technology solutions and/or other recurring revenue. Proven, successful experience selling project based, professional services with an information technology focus Strong understanding of how enterprises and business functions utilize services offerings from vendors to drive improved efficiency, financial results and employee engagement Demonstrated ability to handle objections and drive best new practice ideas to impact their business Understanding of client’s needs and IT pain points and the ability to translate them into sales opportunities that create true business value Inherent ability to influence others regarding complex topics – hunter mentality and self-starter Socially comfortable speaking with strangers across a broad range of business and information technology topics The ability to handle pressure, meet deadlines, and be accountable for results Excellent verbal and written communication skills, including facilitation of group presentations Bachelor's degree or equivalent work experience

  • Desktop Support Specialist

    3 weeks ago

    Delhi, India Novalink Solutions LLC Full time

    Job DescriptionThe Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...

  • Desktop Support Specialist

    1 month ago

    Delhi, India Novalink Solutions LLC Full time

    Job DescriptionThe Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...

  • Desktop Support Analyst

    4 days ago

    delhi, India Sera Neon UK Full time

    Company DescriptionSera Neon UK is a specialist Oracle Cloud company that delivers Oracle Advisory services. With many years of experience, we specialize in Cloud Reporting, Security, and Support, providing exceptional solutions to our clients.Role DescriptionThis is a part-time remote role for a Desktop Support Analyst. The Desktop Support Analyst will be...

  • Desktop Support Technician

    1 week ago

    Pitampura, Delhi, Delhi, India Abhidi Solution Private Limited Full time

    **Job Title - IT Support/Desktop Support Specialist** **Job Timings - 10 am to 4 pm (Mon-Fri)** - Troubleshooting technical issues including hardware troubleshooting and Voice/telephonic troubleshooting. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software including formatting laptops. - Prior...

  • Desktop Support Specialist

    1 week ago

    Delhi, India Novalink Solutions LLC Full time

    Job DescriptionTop 3 Skills:Customer ServiceDesktop SupportInventory Control.Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.Make recommendations on functional and technical improvements to the environment.Participate in performance and volume analysis...

  • Desktop Support

    4 days ago

    Delhi, Delhi, India PC Solutions Full time

    DEPARTMENT - Service:Experience: 2+ yrs.Job Location: New Delhi, Gurugram, BangaloreDesired Experience: Technical SupportNoOf Position:2 Position**- Good Technical skill on Windows/MAC platform. Good knowledge of Outlook and Slack configuration. Knowledge of Wi Fi configurationDeliverables: Provide support to Desktops, Printers, and other peripherals etc....

  • Desktop Support

    2 months ago

    New Delhi, India PC Solutions Full time

    **DEPARTMENT** - **Service**: **Experience: 2+ yrs.** **Job Location: New Delhi, Gurugram, Bangalore** **Desired Experience: Technical Support** **No. Of Position**:2 Position** - Good Technical skill on Windows/MAC platform. - Good knowledge of Outlook and Slack configuration. - Knowledge of Wi Fi configuration **Deliverables**: - Provide support to...

  • Desktop Support Specialist

    4 days ago

    Delhi, Delhi, India Endurance IT Services Full time

    Job DescriptionDesktop Support Level II - Newport News, VA (Onsite)Objective:This position is also responsible for responding to escalated support issues and delegating tasks, particularly related to general desktop, hardware, and printer support. You will manage systems and processes that impact end-user technology and serve as a resource for other IT...

  • Desktop Support Officer

    3 weeks ago

    South Delhi, Delhi, Delhi, India Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...

  • Desktop Support Engineer

    3 weeks ago

    Delhi, India Birlasoft Full time

    Job Title: Desktop Support EngineerLocation: Ratnagiri, MaharashtraExperience: 2-6 YearsJob Description:We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications used within our organization. The ideal candidate will possess a strong technical...

  • Desktop Support Engineer

    4 weeks ago

    Delhi, India Birlasoft Full time

    Job Title: Desktop Support EngineerLocation: Ratnagiri, MaharashtraExperience: 2-6 YearsJob Description:We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications used within our organization. The ideal candidate will possess a strong technical...

  • Desktop Support Engineer

    3 weeks ago

    delhi, India D2N Solutions Full time

    Company DescriptionD2N Solutions specializes in providing Talent and Solutions to help companies build teams. They find leaders and team players who are experts in their domains to grow businesses and fit in their culture. The team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment...

  • Desktop Support Engineer

    3 weeks ago

    delhi, India D2N Solutions Full time

    Company DescriptionD2N Solutions specializes in providing Talent and Solutions to help companies build teams. They find leaders and team players who are experts in their domains to grow businesses and fit in their culture. The team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment...

  • Desktop Support

    3 weeks ago

    Delhi, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Desktop Support Engineer

    2 months ago

    Delhi, India Excis Compliance Full time

    The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

  • Desktop Support Engineer

    4 days ago

    Delhi, Delhi, India D2N Solutions Full time

    Join D2N Solutions as a Desktop Support Engineer! D2N Solutions is a leading company in providing Talent and Solutions to help businesses thrive by building exceptional teams. Our dedicated team, comprised of recruitment, compliance, finance, and marketing experts, is committed to matching skilled professionals with organizations where they can...

  • Desktop Support Engineer

    4 days ago

    Delhi, Delhi, India Birlasoft Full time

    Job Title: Desktop Support EngineerLocation: Ratnagiri, MaharashtraExperience: 2-6 YearsJob Description:We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications used within our organization. The ideal candidate will possess a strong technical...

  • Desktop Support Engineer

    2 weeks ago

    Delhi, India Brilliant Computers Full time

    Job DescriptionDesktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring...

  • Desktop Support Engineer

    4 days ago

    Delhi, Delhi, India Excis Compliance ltd Full time

    Job DescriptionWe're currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.Desktop Support Technicianprovides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a...

  • Desktop Support Engineer

    3 days ago

    Delhi, India CSK Information Technology Pvt. Ltd. Full time

    " Company Description Endclient is Global Production Company. Role Description This is a full-time on-site role for a Desktop Support Engineer at CSK Information Technology Pvt. Ltd. located in Chakan Pune. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to end-users. Your day-to-day tasks...