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Business Systems Analyst

2 months ago

Bangalore Urban, India Canada Life Full time

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.


Be your best at Canada Life.

Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions to Canada Life. In Ins Tech, the Customer is at the centre of what we do.


Our Ins Tech professionals make a significant contribution to the companies' business goals through the effective delivery of value-added services. These services include setting technology direction, project management, analysis, system architecture, software development and the provision of operational support services for our Insurance Solutions business unit.


What you will do


  • Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement.
  • Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, they are responsible for:
  • Representing the business’ requirements,
  • Defining and designing the business functionality of the system,
  • Ensuring that the system meets the defined business requirements.
  • Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables
  • Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects.
  • Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas
  • Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques.
  • Provide support to Developers and Quality Assurance Analysts during design and build phases.

Direct own work through goal setting, time management and planning to meet project deadlines

  • Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work
  • Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes

Identify and participate in implementing improvement opportunities

Identify risks and escalate issues in timely manner


What you will bring


Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred

  • 2+ years as a Business Systems Analyst in a Technology delivery environment
  • Accreditation in Business Analysis or equivalent credentials/experience.
  • Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience.

Strong knowledge of insurance products and business processes

Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals

Effective at analyzing how product changes affect testing requirements

Strong interpersonal and communication skills

Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities

  • Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

Ability to rapidly acquire new knowledge and skills, and apply creative thinking to solve problems

Willing to identify what we need to do and take action, rather than wait to be told what to do

Must be innovative and open to trying new things